Called for a cab at 11:24 pm on 4/13/18. It's 01:39 a.m sat 4/14/18 multiple calls and no result yet same answer on way, 20 minutes. You want people to be more responsible? No drinking and driving? No public intoxication? Get to your pick up on time, good god what's wrong with you guys?!?!?!
I am very disappointed in this company!! I work Front Desk for Marriott so I use the cab/taxi company a lot. Last night 03/31/2018 I requested a cab for one of my guest, the driver very rudely told the guest where he was going and once he found out he told the guest no, that he couldn't take him because he was going too far out. He told the guest to find another driver and took off! What kind of service is that?? The hotel companies go thru cab/taxi services on a daily basis and this was just unacceptable. I will NEVER use yellow cab again nor will I recommend you guys to the hotel guests or our hotel colleagues. I will warn them about the horrible service and disappointment. Despite you still making revenue.you will no longer make money from my guests or myself.
Didn't wait too long it was a good price for the ride. Our driver Luis #486 was very nice. Although i think i left my daughter little sparkley shoe i wonder how I'd be able to get it :(.
Very inefficient. I needed to reach my destination over an hour ago only to be told that my cab driver picked someone else up. The second time I called, my driver called me to verify my location, and was very sweet. She was the only thing that saved this from being a one-star rating.
If I could rate zero, I would. We called at 11:30am for a pickup at 1:00pm. The cab finally showed up at around 2:00pm. We had an important doctor's appointment scheduled at 2 that we believed was the only time that the doctors could have us in until a month later. Luckily the doctors office called and told us they have an open reschedule date, but if they hadn't we would have missed the only appointment avalable in a month.
When the cab finally showed up, the driver was courteous, but that didn't make up for the fact that his tardiness caused us to miss an important doctor's appointment.
Due to this unpleasant experience, I'd be hesitant to ever use Yellow Cab again.
If I could give this service a negative star I would, I cannot fathom how many times I have been screwed by this company. I absolutely dislike using their services and they are extremely over priced. I waited for over 2 hours for a taxi that never came and when I called them and asked what happened to my taxi, they said I never booked on in the first place, and then when I booked a second one I waited over an hour for that one. Absolutely ridiculous.
I used yellow cab a few times the last time was supposed to be today but i booked a trip for today at 5:50 i waited 20 minutes to call the operater said we are trying to find a cab by 7:01 i called the cab was still not dispatched so i cancel my trip yellow cab is a terrible service i will never use it agian
The first guy was great. Nice clean car very polite and even waited for the end of the ride before asking for payment. The second guy? Horrible. Car smelled funny, very rude and abrupt, and wouldn't drive until I made a 35 dollar payment ahead of time for the ride. I would have given it 4 stars had it not been for the second driver. Beware an Indian man named Ray. Not a good driver.
I got in the San Antonio version of the Cash Cab tonight. Larry, driver #530, had the most amazing van. He had the whole thing wired with party lights, 13 quality speakers, digital controls and a subwoofer that rattled by eardrums.
Larry was a hoot, and you can tell he really enjoys his job. He cracked me up. Seriously, seek this guy out. It's totally worth it. He has some mad skills to be able to do all those upgrades, self-taught.
I can truly say that this was probably the most enjoyable cab ride I've ever had. Thanks for making my day!
If I could give them a lower rating I would. How are these idiots still in business is beyond me? Medical transportation uses them and I think they should really drop their services. I had a ride schedule for 530 and they kept giving me a run around of they be here in 10mins each time I would call. Needless to say an Hour and a half later and they still haven't made it. I cancel since they have no sense of the meaning of time and decided to go with Lyft. Half the cost of what these jerks want to charge for the poor service they give. Do yourself a huge favor and Lyft or Uber.
Im a nurse who called a cab at the request a patient's family member. The family member sat outside and waited for TWO SEPARATE cabs for over an hour. Both times the dispatcher said they "called the hospital extension but couldn't get a hold of anyone".
Waste of time. I ordered an UBER for the family member and they were home in 5 minutes!!
Same as everyone else, left me stranded once, one time the driver got lost for ten minutes and did not reduce the bill. The call center rushes you, which might be ok if they were competent enough the run reliably. Dude was obviously annoyed when I wanted confirmation they were not going to stand me up on the way to the airport. Totally unprofessional, totally shady! I had no choice but to use them when I was on mil installations for five weeks.
Left a shirt from my concert in a cab and the driver was so kind to bring it back to me the next day! I REALLY APPRECIATE YOU!!
So often taxi service gets a bad rap. So it was refreshing to receive excellent service from Yellow Cab. Having used them before, my personal info was already in their data base. Called their office yesterday for a taxi to be dispatched to our house to pick up two passengers & luggage for transporting to San Antonio International Airport (SAT) this morning at 0600. Dispatcher called at 0555 & said a taxi would be outside our house in two minutes. Lo and behold it was there. The driver was friendly, courteous, & assisted in loading luggage into trunk. They left immediately to the airport. Confidence restored. No stress.