Absolutely awful customer service. Management and the front desk are rude and uncaring. I have been to YMCAs all over and this one is definitely the worst.
I visited this Y bc that day I was looking to join a gym with a pool.
The other choice to join on the list was L.A.Fitness on Southport Rd
Staff in reception area @Y was unwilling to show me the pool area, even after i mentioned to them that will not join if I do not see the pool area.
One of the staff at counter inform me, in a hateful tone of voice, about the size of the pool!
So I'm a happy member of L.A. Fitness these days, where at least I was properly shown around the facilities by a staff member.
The star I gave here should be with a minus sign in front of it
Great place. Wish it was open a little later, but I still love it.
Daughter loves the baby pool. Re-surfaced. Clean and safe. She also loves soft play room and the daycare area
Extremely disappointed with the new pool rules. When I signed up a few months ago, I was told I have 3 pool passes for guests which I hadn't used yet. When I went to use one, they said according to the new rules, that was the only one I had to use and any guest after is $15 for one pass (which is a ridiculous price for the type of outdoor pool). It's one thing to changes rules, it's another to not honor existing passes that were apart of my signing up. Not to mention the pool staff is unprofessional and unfriendly.
Staff is friendly and all equipment is in great shape. I only wish there was some way to regulate time of usage on equipment with limited availability (benches, squat rack, etc.). There seems to be a lack of proper gym etiquette when it comes to this particular issue. Of course this is no fault of the staff, but I can't afford to spend hours in the gym waiting 20-30 minutes for a single piece of equipment.
Awesome place for you and your family we have bin members for 4 years and I will have to say I'm not the easiest person to please so that being said I give it 5 star review for the staff and establishment
I've had a great experience with everything I've done here. The facilities are nice and the staff is friendly. Some people will never be happy no matter what you do so don't listen to some of the entitled peoples complaining. It's a great place.
This will be a better place for older people. I'm 14 and it can get irritating in its conditions. For one, when I work out and go to the locker rooms, the boys locker room is a complete disaster, dirty underwear on the floor and I've never seen anyone come through and attempt to clean it, it would be better if the age limit on the adult locker room was lower. Theirs has nice polished new wooden lockers and a hot tub, not to mention there's not toddlers running around naked in them. The "teenage" hangout is worse than the locker rooms. Behind the new PC's with no internet there is a moldy sandwich bag with bread in it. The pool table is missing some sticks, and chalk. There us an authority table with no paddles, and the gaming consoles are in terrible condition. On the other hand, the gym is pretty nice with lots of equipment. The pool is usually occupied by senior swimming groups and the younger kids. Overall I'd say the place is one you can workout at while your kids don't have much to do besides work out and do homework. A planet fitness membership is more worth your money.
I like Baxter mostly because it's the closest place I can get to. The fitness and machine equipment is more than adequate for my needs and actually the reason I come here is for Dotti's strength training class on Sunday mornings. I think these types of classes are the best kept secret around. I found the same case a the Cityway YMCA. For some reason these classes mostly attract women and I am one of a few men who show up each week. You can make these classes easy but you can also seriously punish yourself and get a heck of a workout in a super efficient way. The time passes much faster than doing weight machine rotations or free weights and I am toasted but the time I am done. Highly recommend it!
The before and after school daycare provided by the YMCA is a joke. No one knows what is going on. They don't keep all the staff up to date with what they should be doing and they act like they have no idea how the program is supposed to work. They claim they take CCDF but they are so unorganized that you still will end up paying full price for your child to attend the program.