Name: Woodman's Parts Plus
Address: 587 Pine River Pond Rd, Sanbornville, NH 03872, USA, US
Telephone: +1 603-522-8216

Woodman's Parts Plus is a store, located at 587 Pine River Pond Rd, Sanbornville, NH 03872, USA. They can be contacted via phone at +1 603-522-8216, visit their website www.woodmanspartsplus.com for more detailed information.

Location :

587 Pine River Pond Rd, Sanbornville, NH 03872, USA

Contacts :

Added by Jopie, at 27 December 2014

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 5:00 PM
Saturday Closed
Sunday Closed

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Jason Reich

15 November 2017

I placed an order on November 1 2017. I received a confirmation email from them. It is November 14 2017 now. In the last 3 days have called the company 12 plus times with no avail. No answer. I leave a message a nice one but they don't respond. I am unsure if I was scammed or they are just oblivious to the fact I placed an order. I just want my parts and information on shipping.
Mary Ann

15 September 2017

I ordered a part and one of their managers, Rebecca, told me that they would match a competitors price. I asked for the shipping charge to be waived and she told me that when the order would come through, she would remove it. I placed the order and emailed her that I submitted the order and reiterated what she had told me about the shipping charge. She emailed that she never offered to match a competitors price. They claim their phones are recorded for quality assurance so someone should check what she told me on September 11 around 3 pm. She never returned a single call I made. She was on calls and in meetings all day. I will never order from this company again! I ordered the part at my local store and paid less than they charged and no agravation.
John P

04 March 2016

I purchased a replacement blower for my Travis Industries wood stove and found the price to be 15% lower with shipping than my local dealer that is 30 miles away. The customer service was top notch and I received the part before the time they said I would have it. I will definitely use them again in the future for any replacement parts!
Don Hennick

01 December 2015

I ordered a part described in the Woodsman catalog as being a six inch catalyzer for burning flue gasses. When it arrived the actual size was 4.75 I would expect to pay the hefty 20% restocking fee if I simply changed my mind. BUT Not if the part is loosely or inaccurately described on line. After an hour on the phone with these people I got nowhere , they simply refused, quoted company policy as if its the law and finally hung up on me. Don't waste your money on these clowns.
Pamela Millar

03 June 2015

I would not recommend this company to anyone because they are unreasonable and unfair.

I ordered several segments of stove pipes and a mylar plate for a stove I was given by a friend for my cabin which is located 9 hours away from my home. So it took a couple of months for me to get out there. I discovered that the parts I had bought did not fit. When I tried to return them, they refused it because it had passed the 30 days deadline, even though it was still within 90 days. The parts are still brand new in the box, with the shipping material that they sent. I even offered to pay a 25% restocking fee but they still refused to accept any of the items. I thought that they were being really stubborn and rude especially since I was a first-time client (first and last now!)

I believe, the fact is, small business owners, particularly those selling parts for cabins ought to know that several hundred dollars in parts in a significant expense. Small business owners should be more reasonable with their clients otherwise it is not worth doing business with them.
Robert Hitchcock

02 June 2015

I purchased fireplace screen pulls (on-line) and was quoted a shipping price of $13.03 which was half the total bill. They shipped the product via priority mail for $5.95. When I called to ask for a refund they said I agreed to the shipping price so the answer was no. Besides a poor, and stupid, way to do business, THIS IS WRONG. I would never buy anything from this place again given this kind of attitude. It would have been easy to say, sure we'll refund the difference and then they would have had a good reference and satisfied customer. Now they won't. This is just the first of my comments to multiple parties to make the public aware of their deception and gouging of a customer to earn a few dollars more. They're doing themselves more harm that good.
Tom W

23 January 2015

WAITING FOR 1 MONTH AND I STILL DON'T HAVE MY PARTS. I placed an order for several hundred dollars of parts. At the time of ordering, all parts showed as in-stock on the site, so I ordered. I called to check on the shipment a few days later and was told the main part i needed was backordered, and would arrive at their facility on a certain date in 2 weeks. Today, almost a week after that date expired, I still hadn't received it, so I called again to check on shipment and was told that it wouldn't arrive at their facility for another 2 weeks. I feel that "2 weeks" is their stock answer, and that they simply take your order/money and won't tell you the truth as to when you'll get it. So if you want to receive your item in a reasonable time period, I'd recommend that you go elsewhere. If you can wait months for your order, then no worries. On the plus side, they were helpful in assisting me with identifying the correct parts I needed, and they were courteous on the phone.
Michael Smith

03 January 2015

I ordered a thermostat for my wood burning stove. According to their website, there was only one part available for purchase for my model. A certified installer installed the part and it was determined that the part was defective. I called the company and spoke with a representative who told me that I ordered the wrong part. The rep. told me that they were not willing to replace the defective part, nor were they offering any type of refund. It should be noted that I ordered the part on November 23, 2014, on their website. the part was shipped according to their invoice two days later. I received the part 2 weeks later. Their warranty states a 30 day return. The rep. told me that they were not willing to warranty or refund the part. I have been doing business with this company for the past 5 years and have not had any issues. The part cost $9.00. When I initially called the rep. stated that she could not tell me the return policy until she checked with her manager. She called back within an hour and asked me some specifics on my model. During my third conversation, she stated that I order the wrong part and they were not willing to replace the defective part. Overall, very poor customer service and knowledge of their product. If you are considering doing business with this company, don't rely on their website to order your parts. I would contact them direct to establish you have the right part. Also, I would recommend asking them about their return policy in regards to the 30 day return which is listed on your receipt. Does the 30 days start when your order is shipped, or when you receive the product?