Poor service. Trash pickups are often missed.
I’ve never had problems with waste management and they always help you when you need help
Only once was my trash skipped over in the 5 years using WM. When I contacted them they tried to say my garbage was scheduled for 1pm pickup. I advised that for the past 4 years its always been between 5 or 6am and I have them on my Ring passing mine up. My overall point was I didn't care that they passed me up, accidently. I was just seeing if someone could come out, as it was a full can that week. However, since we got hung up on whose fault it was and why it wasn't picked up. We did not get to that point. This again was the only issue I ever had with WM and do not blame the crew for a one time miss; however, I would like to see the office try to do a bit better on the customer service end.
Horrible service, they didn't pick up my garbage, drove right past it. I had to call and sit on hold for almost a half an hour before someone would answer. They said they would send someone to pick it . here I am 5 hours later on hold again waiting for over an hour for someone to answer because No one picked it up yet. Highly suggest you find someone else
The next day it still wasn't picked up but you can be sure I'll get charged for it..
The employee's are an embarrassment to this well established company.They drive there trucks down the middle of one way streets I understand it's for they're convenience but when you intentionally block off the whole street facing the wrong way that's a little much. It's even more of an issue when during the next pickup you intentionally throw my can in the truck. Customer service was notified three times promises were made to replace my can on two occassions.No response no return phone calls as promised.Spoke with supervisor still no replacement. During my property clean outs in the future they will not even be a thought. This is not how I expect a company of this caliber to conduct business. Wish I could rate as a star deduction.