Worst service ever.. fn driver doesn't ever close gate or put dumpster in all the way . Never a set time or day when they decide to show up.
Called in about my residential trash can lid in January 2023, it was broken by the collector truck. I told the service lady about it an she said she will make a note for repair. Nothing, so I called back in March. Same response, then back in April, still nothing. It’s July an now the neighborhood cats are getting into my trash can. I’m about to take my can back to their yard an just grab me a new one with out permission.
I cancelled services in March for bad business still sending me bill for april after cancelling in March ripping off people not right and charge 50 dollar fuel charge pay close attention to your bill. Online customer service rep are lost,they're not doing their job correctly better business bureau is the next option
Signed up for services on February 7, 2023, paid for 3 months in advanced. Had to wait until February 22, 2023 to get my dumpster. Received a email invoice for informing me that they would be billing me $55.12 on March 6, 2023.
February 22 came and went and I did not receive my dumpster as promised. Called on the morning of February 23, 2023 and was told that my dumpster was delayed a day and that i would be getting it on February 23, 2023 some time between 6 am and 6 pm. Well it is is 5:55pm and i have no dumpster.
I have trash that needs to be removed and i do not have the means to haul it to the local dump and pay even more to have them take it.
Sadly Waste Management is the only company that services the are where i live and i have to depend on them. So far not so good.
Absolutely one of the worst business I have ever dealt with!!! I used them many years ago when I lived in a different location here in town. They would not service my trash on time they kept charging me for disconnect and reinstatement fees that never should have happened because the payments were made. I swore to never use them again. Unfortunately now many years later I gave them the benefit of the doubt to do a better job at providing services and managing thier accounts accurately. Now I'm in the same predicament and I'm getting all the blame as usual. They take no responsibility for their screw ups. This morning they didn't pick up my trash. I called and was put on hold then hung up on. When I finally did get ahold of a service provider they blamed me once again even though this issue was supposed to have been handled by their company the last time I called. They said my account was cancelled on the day I paid my bill a month ago but continued to service my trash for three weeks after payment/ cancellation apparently happened???? They said they would reinstate my service but I had to pay a free to do so. It should have never been cancelled in the first place and my bills continue to increase. This business is stealing from people and leaving them hanging. Absolute theft!!!! I'll be calling the better business bureau and attorney general. There are 982 complaints within the last 12 month with this company. Do not get service through them. They'll rob you blind!!!! 😡