The service seems consistent but there may be the occasional free floating trash after a pickup but nothing major. I do wish they would expand the regulation on glass removal but for the most part I am happy with the service.
The setup process was super easy on the website. I received a 95 gallon container which was a good size. Trash pickup was on time. I would like Waste Management to provide recycle and bulk pickup services in my area at a reasonable price.
Absolutely ridiculous! Decided to go with wm because I am unhappy with my current provider for my business. So far I've had smoke blown up my rear for the past 3 days. My new dumpster was to arrive at my business this past Monday. That didn't happen. Yesterday, 8/30/22, I was told I would see it by the end of the business day and/or receive a call. That didn't happen either. Now it's 8/31/22 and nobody can or will tell me anything about what happened to my dumpster aside from they must have delivered it to the wrong place(that was yesterday morning). I have every intention to cancel my order with this circus and start a charge back to get my money back if they don't willingly refund me. DO BETTER WASTE MANAGEMENT. If your customer service is this bad and I don't even have your dumpster yet, I hate to imagine what it is if it were to actually arrive!
They don't send me my bill and then expect me to pay the late fee. They say I'm enrolled in paperless bills but I didn't receive anything in my inbox with the invoice. The customer is no help either.
Is anyone else having issues with WM? Waste Management - Columbus, OH. This Summer I have had FIVE missed pickups, our trash collection day was randomly changed from a Friday to a Wednesday with no warning whatsoever, and now this company is blatantly lying saying our service was completed and our trash was picked up, yet it’s STILL sitting out there 4 days after my pickup date. I’ve tried calling and either get an after hours message, or one that says the wait time is 3 hours and I need to schedule a call back. The funny thing about the callback is when you get called back 3 hours later, they make you wait an additional hour and then disconnect the call so you never get to speak to someone. The first two missed pickups we called and 1 was blamed on a broken down truck, the other had no excuse whatsoever, but this last one was a blatant lie and I’m angry. I’ve tried calling to cancel services and get the same 3 hour hold time with no call back. It’s getting absolutely ridiculous at this point and it’s inconveniencing everyone around us. We live in the country, wild animals get into our trash when it’s not being picked up. This is unacceptable for a service I’m paying $165 a quarter for. Kimble charges $64 a quarter and I’m going to them. WM is garbage, literally and figuratively…..