Delivery of the dumpster was quick and efficient the day it was scheduled and pickup of the dumpster was also efficiently handled. The driver was friendly and helpful. It was great to schedule and pay online and then have everything just fall into place.
I have used WM for many years, they are always on time. When there is a change in the schedule they communicate very well. Containers is always right where I put it. Never any debris I have to pick up.
Customer Service is terrible. You cannot cancel services, get a correct answer when needing help, and your contract is auto renewed so you have no notice on being able to end the contract. You can only cancel 60 days prior and not more than 90 days before the end of your term and need to send a certified letter. This is not customer service!
Sat on hold for almost 2 hours just to cancel. Can't call the local line either and they won't cancel service over their chat line. Plus they will charge to just to pick up THEIR can. If you have other options, go that route. Expensive on top of all that.
The drivers are the key to a successful business and my driver is a quality bonus! He goes above and beyond. I have personally seen him stop the vehicle and collect garbage that spilled during load and occasionally when I have forgotten to bring out my container, he noticed, walked up my short driveway and grabbed it for me. That was so amazing!