This has been my best car buying experience yet! Dennis was very pleasant, easy to deal with and absolutely no pressure at all. As someone who does their research, knows what they want and what price they are willing to pay, I really appreciated they way Dennis respected that and made the process easy for me. I have not always had great car buying experiences. I will definitely be back to this dealership when I need a new car.
I was visiting Bellingham and I was getting a warning message on my car to add engine oil. I went into Toyota of Bellingham and met Jeff Gilbert. Jeff went out of his way to help me, taking me to the service center and helping me get oil, then getting supplies that would make the task easier for me. The level of support he provided was truly impressive as he made sure that I received all the support I needed. I was truly impressed and very appreciative!
The service department is top notch! Always responsive and accurate work done. Nice place to hang out while your vehicle uys in shop. But I drove 100 miles south to buy my 4Runner. The sales lady (Becky I believe was her name) literally sucked the joy out of buying a new car. If I could rate the service department it would be 5 stars, sales 1 star.
I was pleased with my experience at Toyota of Bellingham. Amari and Dino were easy to work with. They gave me as much time as I needed. Both men were cheerful and did not push me into buying a car. Wendy Hugo explained the finances and warranties with patience. She actually made paying for a car fun. I wish all three of them success.u'
Have been a customer here for 30+ years. Service is all around excellent. Richard in sales is absolutely wonderful100% honest and reliable! Derek, Lynn, and the entire team led by Manager Julian are all very helpful. Like any business there could always be an issue, but I have never had an issue that was not appropriately addressed and resolved respectfully and honestly.
Great place to shop for cars. Had really good experience there. Richard was very through and informative,explained all the options that would work for my needs. Definitely would recommend this place and specially Richard as Toyota sales person.
Great sales department and James was very helpful with the buying experience but do not go through the finance department. I told Rick to run my credit ounce through the bank I chose but instead it was ran multiple times. Then the paperwork was all messed up and I had to re sign everything a week later then again he runs my credit through multiple banks for no reason. Now I have multiple hard hits on my credit that I wanted to have in good shape for mortgage loan. I do not recommend anyone to go through this finance department they will lie to get you out the door. If your going to go to this dealer get your loan approved before you even enter.
We had a wonderful experience buying our new Toyota Corolla. We came in asking for the deal we saw in an advertisement. Dax, our salesman, was very helpful and very low pressure. He gave us the exact deal we wanted added in some extras for free. It was the most stress free buying experience we have ever had. Thanks Dex Moon. We will definitely come back to see you for our next car!
Wow! What an amazing car buying experience. How often have you heard someone say that? Richard was the best absolutely zero pressure sales person, which made me actually WANT to buy a vehicle. I went in to Toyota of Bellingham just to look at the Tundras. I wasn't completely decided on getting one and I honestly didn't think I would. But after walking the lot and talking with Richard (who was also kind enough to include my dog child in the process) I found the exact truck that is perfect for me and what I've been looking for.
I didn't think my experience could get any better and then I went back to Jake in Finance. How I lucked out on getting a personable, no pressure sales person and then a fun, upbeat (even at 8:30 PM) finance person is beyond me. But, from what I've heard, and now have experienced, that really is the norm for this dealership.
Thank you Richard and Jake for being the best car buying experience anyone could ever ask for!
I have been a customer at this location since 2010. Toyota vehicles have been great and people are friendly. The reason I would not recommend this location to anyone is failure to make good on their promises. I was sold a warranty where you pre-pay and if you don't use the warranty, they refund your prepayment at the end of the period. This was positioned as a Toyota warranty, but apparently there was another company in the mix that went bankrupt. When I asked about this they said they would honor their warranty. Last September we purchased a new car and I told them I wouldn't buy from them again unless they honor the warranty. At that time they told me I had to wait for the conditions to be met, but they issued me a due bill promising I would be paid out in April when the warranty was up. In April I went in to receive my refund. They required a provide a bunch of documentation, which I did, and they told me the refund would be issued in a couple of days. I have checked in frequently and the answer is always the same, "I will check the status on Thursday" and get back to you. No one ever gets back to me though. Essentially, promises are made but never kept. They have been jerking me around since September wasting my valuable time. Although, I like the product at this point in time I would have to recommend going elsewhere.
I've been coming here for a few years now and they're still my favorite place to get service done on my car. They have a comfortable waiting area, coffee, sometimes some snacks. And they let you bring your dog! They do recalls for free on Toyota vehicles and they do my 5,000 mile service promptly and professionally. They're always super friendly too.
Roy at Toyota of Bellingham is one of the most caring individuals that I have ever had the pleasure of meeting. He was truly concerned about my needs and made the buying process a breeze! Roy intently listened and made sure that we stayed within my budget, making sure that I didn't leave until I was happy. Needless to say I am beyond happy with the service that Roy provided.. he has made me a lifelong customer!
PS. He has the most awesome candy drawer known to mankind!!! My kids are also satisfied.. he goes above and beyond for his customers!
Bought my second car from Bellingham Toyota and this experience was as good as the first. Richard B was friendly, informative and not pushy at all. Sales manager was respectful and listened to my needs and negotiated with a clear win/win orientation. Service department and Trent were hugely helpful in solving a difficult problem, going to bat for me with Corporate and communicating throughout the process. Only complaint was finance manager experience with pushing me into extended warranty felt like used car salesman. Overall, I'd highly recommend Toyota for quality, professionalism and customer service.
I went to buy my first car, and I don't think it could have been much easier. Roy helped my parents and I and he was awesome! There was a car I wanted to test drive, so he went and took the keys even though there was someone who was thinking about buying it. He definitely puts his customers first so if you go there, ask for him. I was also able to take one of the cars I test drove out for more than an hour while we went to lunch. Roy was very understanding about me not being able to decide which car I wanted to buy. Once I decided which car I wanted he made the whole buying process very simple, and very quick. I am very pleased with the service I got, and was glad to have Roy as our sales guy. (He is also hilarious! Which made the process a lot more fun.)