Williams-Sonoma

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• Anynomous

  08 March 2018

  average store, good place to get gifts for someone who cooks. the copper pots dont deteriorate or change color. win win

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• Anynomous

  12 December 2017

  We love shopping at Williams Sonoma in the Flatirons mall. The staff is so friendly and helped us with our purchase of a full Ruffoni set of cookware. It was a huge investment and they answered all our questions. There was a shipping issue with it, and we got a set of plates instead of one of the pans. We took the plates into the store and they sorted it all out.

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• Anynomous

  22 November 2017

  Great place, great experience. The staff has always been friendly and easy to deal with. Our favorite person to deal with has always been Carol. The best time to go here is when there is a sale. (there are often good sales)

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• Anynomous

  30 October 2017

  I would suggest that the people who gave this store 1 star should come back in and try again. The staff are very knowledgeable and often candidly critical of what they sell.

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• Anynomous

  13 October 2017

  Large shop with a friendly staff. A bit hard to find. Asked people working in the mall where is it is and nobody cloud point me in the right direction

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• Anynomous

  31 March 2017

  My first experience with Williams Sonoma, spent 20 minutes selecting a $400 coffee maker as a gift for my husband. Was offered a 20% discount if I applied for a WS credit card. Spent another 10 minutes completing the application. I was approved for a $5000 limit and the site indicated that I would need to complete the purchase within 60 minutes to get my 20% discount. Clicked the "Place Order" button....sorry this site is not available?!?!?!?! Called customer service and the rep was a complete boob-suggested that I turn off my computer and start over even though I explained twice that I was in the middle of an order that I needed to complete to receive the 20% discount. I asked for a supervisor and was put on hold for over 10 minutes. DO NOT BUY FROM WS! I used to think they were an upscale company but you will get better service at Walmart

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• Anynomous

  27 January 2017

  This is the last time that I will do business with Williams-Sonoma. A little over 2 years ago we purchased a top of the line 6 qt. Calphalon Elite Nonstick Essential Pan, Suggested retail price $350. As far as we know, we have cared for the pan according to instructions. Within the last two weeks the non stick surface is radically peeling off. We went into Williams-Sonoma at Flatiron Crossing in Bloomfield and asked if there was a warranty of this Calphalon pan. The attitude of the employees was go away, talk to Calphalon, we don't have any information on a warranty. It was on the box it was shipped in, as if we should have kept the box for two years and we should know it. Here is the thing everyone should know, Calphalon Elite is a exclusive partnership between Caphalon and Williams-Sonoma. Williams- Sonoma is the only company that can sell it. Yet when you have a problem, the attitude is "not our problem" go talk to someone else. They could have said Caphalon carries the warranty, but we will talk to someone tomorrow and find out what the warranty is or who you should call. My wife remarked that they didn't every give us a phone number to call. Here lies the rub, what is Williams-Sonoma doing to make them a value add is buying anything. There is another Calphalon suite called Signature that is rated the same as Elite. I can buy this online from Amazon and have it delivered to my house in two days. Probably for less that I paid Williams-Sonama. I didn't do that because I expected better customer service. Since that is not the case. I pose the question, what value add does Williams-Sonoma provide, and I don't think it will be enough to continue to be a viable competitor to the large on-line retailers.

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• Anynomous

  27 December 2016

  Went in looking for espresso machine and a lady named Jonna said to my husband and I "take care" when I said I was looking. Super RUDE! We felt like she wanted us to leave.

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