Last summer, our family decided to move our personal and multiple business accounts over to White River Credit Union in the hopes that we would receive more personal and respectful service. We have been absolutely delighted with our experience and would like to mention two employees in particular who made the experience exceptional.
Kat was our initial contact who helped us open our accounts and spent a significant amount of an afternoon ensuring that all the accounts were properly set up, cards made, and temporary checks printed. She was a delight to chat with throughout the time we were there and very experienced with the process. We felt seen and heard and were delighted with the fact that we could get to know directly the individuals at the office should we need assistance at a later date.
Emily helped a few months later as we consolidated our loans. She thought through our particular situation and offered us opportunities that we had not previously considered. She worked with others at the office to give us the best rate and amount so that we could maximize our financial next steps.
We so appreciated the warm and respectful interactions with these two ladies and the employees who answered the phone when we had questions specific to White River’s software system. We are delighted with our decision to move to White River Credit Union and look forward to being members for years to come.
Always so friendly, caring, helpful, patient, kind, & with senses of humor that fit needs. Very nice & comfortable inside, also has drive through access. September 21st: talk like a pirate day celebrated. Professional, knowledgeable, care about keeping your accounts secure. It's a very pleasant atmosphere.
This credit union has a Friendly down home atmosphere! Love that! The customer service is outstanding! Everything that I have had questions about or needed help with has been quickly and efficiently provided. All of that and great customer service in a time where customer service is so important. I couldn’t be happier with this credit union and their staff!! Thank you to you all!!
Absolutely horrible customer service. The manager is completely rude and if I could give 0 stars I would. Do NOT ever go to this bank. Sound Credit Union is much better.
This credit union is the worst banking establishment on the face of this planet. A family member passed away, without any legal documentation they locked all of the banking accounts( because they said they have to follow the law) to this day they still haven't received a cert death certificate. It took months of a legal fight with their legal dept just to get payoff amounts to two loans. To PAY them their money. This hassle with WRCU is a sick and complete joke of a professional banking establishment. They have NO respect for the families or the death of their deceased member.