DO NOT EVER TAKE YOUR CAR HERE FOR ANY KIND OF SERVICE WORK. THEY TAKE OVER AN HOUR FOR A SIMPLE OIL CHANGE. They knew full well ahead of time what kind of car I drive and what time I would be here, and yet the technician takes 45 minutes to go off-property to apparently get a filter for my car without anyone giving me the courtesy of a heads up that they were going to take their sweet ass time getting the job done. I did not have that much time to spare for him to lollygag. If I knew he was going to take over an hour, I would have left right away and made an appointment elsewhere for another time. Incredibly unprofessional.
This is the first time I purchased an used car. The service was EXTRAORDINARY. No pressure and more important the car was in outstanding condition. Thank you Rich and Terry.
I asked so many questions, and always great answers and solutions. I purchased the car from NY and the delivery was extraordinary as well.
Trevor and Terry we're absolutely amazing! Best experience I've ever had at a dealer. Trevor helped us with every question we threw at him, he was awesome! Terry made paperwork stress free and comfortable. These guys take care of you, and make sure that you are happy with your purchase. They explain everything clearly and are up front and honest! Definitely will be back for any car repairs I may need. I highly recommend Wheel by RT!!! Clean cars, great prices and friendly staff!
Wheels by RT has a great selection of cars and all of their cars are in great condition. I just recently bought a Jeep from them and they were nothing but nice and helpful. Brian helped me get my Jeep for a great price. I would recommend everyone to go check them out if you are looking for a car! You will not be disappointed!!!!
What a great experience! We just bought our 2nd car from Wheels by R.T. and it was another great purchase. We needed a reliable car for our 16 year old daughter and we were not disappointed. We dealt with Rich, Stephanie, and Trevor. They are all so friendly, professional and work hard to make sure you have a great buying experience. I would recommend this dealership to everyone. Extremely happy with everything!
I was shopping around for a newer truck and found the truck I was looking for on the website. I called and talked to Rich about the truck and after that conversation and a couple of emails he had me approved and an appointment set up to get the truck. I came into the dealership and twenty minutes later I was on my way. No last minute changes or surprise add ons. I was able to look over the paperwork and sign it and be on my way. By far the easiest car transaction I have ever been a part of. Thank you Rich and his team!!
Hands down, the best car buying experience i have had. Purchased the car site-unseen and it was exactly as advertised. Worked with me to get the car shipped, handled all of the paperwork in a timely fashion, and follwed up to ensure my satisfaction. If you need a car holler at Trevor. I would give 6 stars if i could
This was my first experience buying a car on my own and Terry was incredibly helpful and very available to answer any questions that we had. He talked us through the entire process and helped me get a car that I really like. I would absolutely return here and work with Terry again in the future the next time we need to get a car.
We had a very good shopping experience at Wheels By RT. We dealt with Terry Burke and he was very good to deal with. He was very low pressure unlike the big dealerships here in Rockford. There were many low mile cars. They were fair priced and gave us a fair price on our trade in. We will definitely shop there again.
If you're going to buy a car, do it here! The guys at Wheels by R.T. made my first car buying experience a wonderful one. Trevor was so helpful in finding a car that fit me and my needs. When I was nervous about being able to afford my dream car Terry made it happen. Definitely recommend them!
My husband and I have both purchased a car from Terry at Wheels by R.T., and couldn't be more pleased with everything! Terry is an amazing salesperson, who is very knowledgeable yet isn't pushy. He worked really hard to get us a good price on our truck and SUV and we will highly recommend coming to him for any car needs. We will be buying all of a future cars from Wheels by R.T.
Excellent experience in every way! Terry and Brian made the whole process easy and pleasant. After having an awful experience at another Rockford dealership, I was hesitant on going anywhere else but now I'm glad I did. There were no hidden numbers and no pressure. Thank you Terry and Brian and Wheels by RT!!
I recently bought a car from Wheels by R.T. Trevor was the one who helped me and he was great! Didn't pressure me and let me take my time on all of the decisions. He explained everything to me very clearly. I would definitely return here and suggest this place for others.
It's great to find a car dealership where the customer comes first within a hassle free environment. R (Rich) is the foundation; T's (Terry and Trevor) are true professionals and great to work with; S (Steph) at the end of WheelS provides that final level of excellent customer support. They are all "good people".
Trevor was the best to deal with. Our 19 year old daughter was buying her first car and he made the process extremely easy and understandable for her. Thank you so much Trevor. We will definitely share our experience with our friends.