Right off the bat I was impressed with the professionalism but also how laid back this dealership is. They don’t immediately come rushing out to you they give you time to look around on your own and I love that! Austin was amazing and worked with me to get me into my Camry and I’m in love with it! Everyone there is super nice and you can tell they genuinely care about what you’re going to be buying and paying money for and aren’t just trying to make a sale and get you out of the door. I highly recommend!
Recently purchased a Jeep Grand Cherokee Altitude from the Summerville location. My girlfriend and I were greeted by Austin and I knew I was purchasing something that day. My overall experience was great due to him being patient and friendly with us and allowing me to test drive different options and answer all of my questions. He walked me through the entire process and made us feel right at home, did not promise false things like car salesman usually do. He got me a great deal on my car and I am absolutely content. Thank you again Austin!!!
Steve Greene was a very helpful, funny, and professional salesman. He was able to communicate with me via text/email rather than phone, since I was working many of the days leading up to the sale of my new (new to me) Lexus. I had to drive 2 hours to get this car, and it was well worth it. I wouldn't have wasted the time to take the trip, if I didn't feel comfortable in Steve. Thank you Steve and others at Hoover in Summerville, SC!
I had a great time with Glenn and Paul in my used car search this past weekend. After the car I originally came for turned out to not be what I wanted, they went above and beyond to find something I would be happy with. They were very reasonable and polite during negotiations. I got a very fair price for my trade in vehicle here, something another dealer refused to consider. I would be more than happy to buy a vehicle here again when the time comes.
As a younger first time buyer it’s easy to be manipulated in the car business. I had been to a few dealers beforehand that made me feel intimidated and only gave me one option, to put more money down or do things that would only benefit them. I left those dealerships feeling defeated. I left Hoover with a new car. I told them what my ideal payment was and they made it happen. I never once felt backed into a corner or pressured.
Stanley was my representative and he spent all day with me weighing out multiple options and made SURE that I felt entirely confident in my purchase. My parents also came by to make sure that I didn’t get taken advantage of, and they both loved Stanley and commend him for his remarkable customer service. He has also followed up with me more than once to ensure customer satisfaction.
If you want to leave feeling mentally exhausted, go to another dealership. If you want to leave with a new car, go to Hoover. And see Stanley!