Awful. I would not recommend getting service done here. I had an appointment for 9:30 for an oil change that they said would take an hour, which was no problem. It came to be 10:30 and they said it was being washed and then ready to go. Again, no problem. But I did not get my car until 11:30. An hour for a car wash? No car wash takes that long and my car was still dirty, so I kind of question if they even washed my car. I strongly recommend AGAINST West Palm Beach Kia service.
Overall I've been very satisfied with the dealership but can say I think there should be a little more staff in the service drive and they should learn to be a little more friendly. My service writer did a real good job and was a very nice guy but when I first pulled in some women greeted me and weren't very nice as well without saying I was surprised there is not a body shop there in case my car needs repairs.
I had a great experience. All staff, pleasent and very helpful. If you need a car I totally recommend KIA West Palm. Seriously, I walked in with a trade told my sales man (Jethro Joseph) what I was interested in. He worked with me and I got my first NEW car that I got all by myself. However without Jay, it would not have happened. Again, if you are looking for a car new or used please go to KIA West Palm
Excellent communication and service all around. Night before drop off was cheerfully and professionally done with the help of Victor in the sales department. He unhesitatingly stayed late to assist me. Much appreciated. Pablo, the service advisor and a very nice young lady receptionist professionally helped make this service experience top notch. I will highly recommend West Palm Beach Kia to my associates and look forward with full confidence to my next service experience!
I have purchased 2 Kia Souls from West Palm Beach Kia, a 2012 & a 2015. Because the Service Department is smart, speedy, and efficient, I am stress free when taking both cars in for service and maintenance.
J.T., John, Phillip, and all the service employees always greet me with a smile and then do everything in their power to get me in and out quickly after explaining all my options. I then help myself to free popcorn and coffee, tea, hot chocolate or ice water as I watch the large screen television in the waiting lounge. The icing on the cake is that I also will leave with a free car wash.
I went to west palm beach Kia's auto department for a recall on my optima and got exceptional service from Pablo. He was very knowledgeable and answered any questions I had about the issue with my car. The fast and quality service they gave will keep my trust in them for any car needs.
Had a pleasant experience when I arrived was taken within a few minutes. my technician introduced himself & explained what they would be doing. When service was completed he again explained to me how everything checked out perfectly & went over my bill with me. Now that is what I call great service.
My call was regarding water in my tail light cover on a car with less than 5500 miles, 2017 model. My initial contact brought the rate down to 3 stars. I'm pretty sure that Jeanine, the first person I spoke with, worked for a health insurance provider in her last job. I told her the car was relatively new and what the problem was. First words out of her mouth were " it's not covered under your warranty" Really? It was bought in May. I asked to speak to a manager and she transferred me, dropping the call in the process. NOT a good experience.
As for the service department, they were great. I called back and got an appointment. The service personal we're attentive and ordered the part needed.
I recently went to West Palm Kia for a new battery for my Forte. My service adviser was Hunter and he's my go-to guy. He's very knowledgeable in all aspects of service to my car. He's honest and efficient and lets me know about future needs for my car. He's great!
Great service. We had to get it serviced and they forgot to out a clip on. Waited a week due to work but they took care of it with no hassles! 😁😀
Always have had a excellent experience when taking my KIA Sportage in for service. Hunter, Pablo and the other Service guys and girls are fantastic. Quick to greet you, and take care of you. Also, the sales Department people are great also. Everything they do at WPB KIA is highly appreciated. Keep up the great high quality vehicle and service. Always wishing you the Best. Thank You
I've been there twice in the past month, and both were wonderful experiences. The first time was for a sensor issue with my car that another dealership had told me was not a problem. Alas, the issue was serious and could have caused me harm. There was a recall on the problem and was covered under warranty! Hunter took care of me and the problem was handled promptly and with kindness and concern. I wish there were more people like him in this world.
The second time was related to something completely unrelated and he was actually concerned that I was there because the first issue wasn't resolved properly. This experience was also handled promptly and courteously. Thank you to Hunter and this dealership.
Had a wonderful experience. Juliette our salesperson and Frank the sales manager helped us find the perfect vehicle for what we needed. Their professionalism and courtesy was incredible while they did their best to make us feel at home. I will definitely be buying my next car from them as well because the relationship we made with them made us feel that we were not just another number. They made the whole experience a great one and am very thankful for that.
I dropped my car off on Friday night and by 9:00am Saturday morning, Hunter called and said my car was ready. They did an oil change, cleaned my car and updated my computer. With no issues. Picked my car up and was greeted with a friendly smile from Hunter and any other staff I passed along the way. Thanks Kia keep up the good work.