Discounted pricing on every vehicle. They showed me the factory invoice. Credit manager showed me assortment of leasing options. High residuals made for sweet deals. Sales rep was expert on product details. I drove several different vehicles. Settled on the one I liked. New car delivery was quick and easy. Service manager was easy to deal with. No negatives I can think of. Best car buying experience in years. Easy to recommend. And they sell an excellent product. What's not to like?
Great facilities staff was fairly nice and the area was very clean the display of cars I didn't like much and some of the service department had no idea of the service bulletin I was referring to without even try to look it up
We just bought a new car from Walser. The experience was AMAZING!!! We were treated to a friendly kind and efficient staff. I want to personally thank Bac Ta for all his help. He handled everything for us, including a time crunch to get our vehicle here in time for a family trip. Bac made this the best buying experience my husband and I have ever had.
Not a good experience from the service dept. Took in for a service check and quote.. got a hand written post-it note size piece of paper with the prices and some service codes! Am I suppose to know the codes?! Thought luxury auto dealership comes with professional service!
The service department person was not very kind at all. I did not feel like I was treated well for being a BMW owner. I have been treated better at Ford dealerships.
Sorry Walser person who provides feedback to the Google Reviewers, but I am friends with a person who bought a Land Rover and was with her when she received a call from her sales person to submit a Google review and asked for assurance it was going to be a 5 star review.
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Review edit 9/21/17
I posted the above review on 9/20 to contradict the response from the marketing department at Walser who said Walser does NOT ask their reps to call and badger guests to give them a 5-star review. In the past 24 hours, their response to the other 1-star review was deleted. These reviews are not voluntarily given but, instead, are solicited by the sales people who are paid extra for Google review submissions. Trust these reviews at your own peril.
We had an extremely pleasant buying experience. Jacob Veach is extremely knowledgeable about the mini brand. Jacob Veach is also very friendly, helpful and courteous. Will buy from him again.
We bought a used Acura MDX from here. It was in great condition but they hands free link was not working and the vehicle was vibrating at high speed on our trip back to KC. Had to spend a lot of money to fix these issues. They offered to help us! So amazing! Thanks to Quan for the all the help!
Very honest dealership. Friendly, helpful and knowledgeable staff. Highly recommend Walser!
Every one of the Walser Dealerships in Wichita are top Notch! They are building a few more and we can't wait to see how they turn out! Keep up the great work!
Our families experience at Mercedes Benz of Wichita was outstanding. First, I would like to thank Christy Veira our sales consultant for making our most recent purchase a pleasant onegreat professionalism & customer service! Furthermore, the entire sales staff was very accommadating and ensured our buying experience to be a great one (Third car purchased/Fourth car maintained).
I had the best experience with Samantha Abbott as my sales associate. She helped me through the whole process and made it as smooth as possible. I appreciate all of the follow-up care that she has given me as well. It has helped my experience with the Wichita Luxury Collection that much better. I highly recommend her!
Samantha Abbott was an great sale representative for Acura dealership. She has gone out of her way to make sure all the proper documents get done on time and submitted them in for us. She is very much has all the right altitude to represent the Acura dealership. She is very energetic, professional, polite and very Nice. All the personnel at the dealership treated my family with great respect and for that I am very satisfy with the decision to purchased the vehicle there. Doug (a manager) was very professional. He also helps our purchasing experience there very enjoyable. I would definitely come back for future vehicle purchases and would recommend this to everyone we know. Thanks Sam, Doug and all the sale representatives for making our visit there an enjoyable one :)
Thanks.
Excellent customer service. We bought our first Lexus here and we are very pleased. Our salesman, Lance, was informative and professional. The General Manager, Josh, is an awesome guy who puts customers first!!! He's very attentive to customers needs and helps any way he can. We are very pleased with this whole car buying exoerience and we recommend this dealership highly.