About
Location :
Added by Jopie, at 18 November 2015
Opening Hours
- Monday 10:00 AM – 8:00 PM
- Tuesday 10:00 AM – 8:00 PM
- Wednesday 10:00 AM – 8:00 PM
- Thursday 10:00 AM – 8:00 PM
- Friday 10:00 AM – 8:00 PM
- Saturday 10:00 AM – 8:00 PM
- Sunday 12:00 – 6:00 PM
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16 Reviews
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20 March 2018
Very professional group.I had to leave the one near my home just to get professional service without having to spend half the day there. The extra 40 minute drive to Henderson NC was worth it !!!
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27 December 2017
Very fine customer service!! Quick, thorough, and professional.
Miss Tasha provided awesome service!!response / report this review -
20 December 2017
My wife went to buy a new phone because her phone broke. The salesman sold her the iPhone X and said if she buys the Apple Watch 3 she gets $200 off the phone. He failed to mention we had to change to the unlimited plan. He also said he placed the charger in her bag but did not say it was extra. She was charged $59.99 for a wireless charger she did not ask for. I called Verizon and they said I could take the watch back without paying the restocking fee because I did not open it. The next day I went back and salesman stated there was a $35 restocking fee. I told him I already talked to verizon and they said there is no restocking fee when box was never opened. He stated it was up to the manager. This Verizon store was very unethical. I was able to return the watch and wireless charger with a full refund and no restocking fee.
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03 December 2017
I live in the near by town of Henderson and we have a Verizon store there but I drive to this store because I always have the best experience. The employees are so helpful and if they don't know or understand they will not stop until they got the answer.
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22 October 2017
Always a wait here. Knowledge of products is hit or miss, depending on who you get.
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24 September 2017
Great store I only buy phones from them.
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03 September 2017
I've been going here since it was alltel. The original manager was great she would go out of your way and was very personable, unfortunately now 90% of the time you get rushed and that sales team click that seems to be on a personal level between the employees, not with the customers. No one seems enthusiastic about the customers that walk in the door and you can often hear employees making personal remarks about customers that have already left the store as they giggle and whisper because they might not have related to that particular person, this store has a huge overturn of employees, you will often times witness the manager walking by you without a hi or a smile, this doesn't bother me but I do know customer service and this place is not it,SAD, unless a emergency we always spend the extra time and drive to Wake Forest
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19 July 2017
Lots of knowledgeable people to help and the wait isn't too bad.
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09 July 2017
The tech was very helpful in trying to solve the problem his self but in the end even he had to call in customer service.
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14 June 2017
Busy place.felt valued when I finally was seen. Staff knowledgeable and pleasant.
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08 May 2017
Service in store is very good, over a week and still waiting for credit to our account. Manager never called us back!
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27 January 2017
The best store in the market HANDS DOWN ! Wait times will be long but that means they take their time with their customers to assure you will have the best experience . Trust me, that team is all work NO PLAY ! Love the environment and love that they always take care of me , no matter the issue .
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06 November 2016
Great service
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24 July 2016
Hell yes
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20 April 2016
When u call the number I shouldn't have to talk to a machine that doesn't even offer to let u speak to someone in the store if I wanted to use an automated service I would just call the 800 number it's frustrating to have a question for a rep that u can't get to the in store experience is marvellous but I could save time and gas if I could just call and speak to someone
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25 November 2015
Staff is always friendly and helps in any way they can.
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