Valle Crucis Log Cabin Rentals

Location :

2931 Broadstone Rd, Sugar Grove, NC 28679, USA
Added by Jopie, at 30 November 2013

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• Dana

  07 November 2017

  I rented the cabin Mountain View and it was absolutely beautiful. I can't wait to come back and rent this one again. The cabin had everything you could possibly need. Bill was very pleasant and nice in setting up the rental process and the checking in and out was simple. Thanks again for everything!!

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• Katherine Callicutt

  13 February 2016

  I did not end up staying with them, but there is a minimum renting age of 25 that I did not find out about until last minute. The pet fee is also $75 per pet despite what it says on the website. I had already given them my card number to book the house before I was made aware of the numerous extra charges and rules that went along with renting. Also, you have to have four wheel drive for most of their properties. Definitely email them before booking anything as you will find out that there is a lot unsaid on the website.

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• Donna Horbury

  26 February 2015

  I have not stayed in their homes but I do know that my dealings with the company have always been pleasant and professional.

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• Jim Neustadt

  16 December 2014

  none bettrr

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• Kevin Olmstead

  07 December 2013

  We arrived on a Friday afternoon, and the closer we got to the Boone/Valle Crucis area, the smokier it got. Little did we know that there was a huge wildfire, causing code orange air advisories. The owners had no way of knowing, but my significant other is fighting lung cancer, and we were forced to stay inside the first 24 hours we stayed at Apple Cove Cabin. I went back to the office on Saturday to discuss options (the smoke had cleared some since Friday) and the manager on duty basically said there wasn't anything he could do about adjusting the cost of our stay, that the owner would have to do that, and he wouldn't be back in town until the following Monday. No problem, rather than packing up again and going somewhere else, we decided to stay put. Saturday afternoon cleared up enough to sit on the porch for an hour or so (cabin and porch are very nice) and we enjoyed that.
  
  I know things like wildfires are an act of nature, and there isn't anything management or the owner could do about that, but maybe a heads up that we're walking into a wildfire smoke area, when we had hoped to get some fresh air, and enjoy some peace and quiet on the beautiful porch with mountains in the background.
  
  I think all guests in the future would appreciate a phone call to alert us (regardless of health situations) that there is a code orange air quality warning that was in effect 24 hrs prior to our arrival. We checked out on Sunday, and I dropped of the keys in the office, and told the worker on duty about the issues Friday with the smoke, and being surprised about not getting a call to tell us about the air quality. He didn't have much to say, and I left. I was told by the manager on duty Saturday, that the owner would give me a call on Monday, yet I never heard anything. I called back on Tuesday, only to be told that the man I turned my keys into was the owner, and in fact the person I should have talked to about a partial refund. I replied that he never announced himself as the owner, or I would have spoken to him in person then. The manager then told me the owner would be out of reach until after Thanksgiving, and I should call back next week, to which I replied with my phone number asking the manager to pass along my request to the owner when he returned. I have yet to hear from the owner or manager up to this day, which falls under poor customer service. The cabin itself was very nice, and we would have thought about returning, but the thought of having to deal with management that just seems to be about the almighty $ has turned me off from wanting to return. Disappointed in the lack of communication for sure.

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