Terrible. USAA won't even give out their phone number. IMO, they can't close soon enough.
First off, I love USAA. That being said, This review is on this specific location. I've been here multiple times. I recently got a cashiers check for a few hundred dollars. Today I came in to get another cashier's check for a higher amount and I was asked if i had the app on my phone because they were unable to print cashier's checks under $2,500. I didn't have the app on my phone and "Rob" basically told me my only option was to download the app. I tried to download the app but didn't have room on my phone, when I remembered I just recently got a cashier's check for only a few hundred, at which point I was a little frustrated because he never offered to help me out at all. I then approached the counter and said I couldn't download the app, and when I brought up the fact I had one printed the other day he begins to help me. I'm not sure why he did not want to help me out. I eventually got what I needed but not without pushing him to do his job.
They can't cash their members checks. Only check cashing available in San Antonio, TX. I'm in CA. Smh
This place is ridiculous. For USAA being known for their impeccable customer service, this place was completely awful. Probably a good reason your branch is closing. Try being nicer or at least a half way decent human being.
USAA Wrote a termination letter to the NC DMV telling them that I didn't have insurance but FAILED to tell them that I CHANGED my policy the same day! This mistake interfered with my registration renewal. If you can send a letter to the DMV to "notify" them that I don't have insurance, "notify" them when you make a mistake because your employees cant do their job! I will be contacting the BBB as well.