About
Location :
Added by Jopie, at 07 April 2016
Opening Hours
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 8:30 AM – 5:30 PM
- Saturday 9:00 AM – 1:00 PM
- Sunday Closed
Gallery
Add missing information
15 Reviews
-
28 July 2021
I visited no less than2x the last 3 years, most recent a few weeks ago. due to fraud , changing my account Information etc in the office. Both times Jon, I remember was distracted, standoff-ish and dismissive. Not to mention he was passing our shared time together..with my personal information, mind u, on a Facebook live feed on a personal laptop simultaneously.
I know this because I asked him. He confirmed I was correct. Then had the nerve to get offended when I wanted to see what was so interesting. I wish respect and courtesy meant as much to the employees as it does the members.
Wow!!!.. Irving Branch! Just wow.
Beyond disappointment.response / report this review -
19 May 2021
05/19/2021
The best 🏦 banking company in albuquerque, they truly care about their customers. They helped me restructure my financed loan on my vehicle for more affordable payments.response / report this review -
22 November 2019
Most of the reps are nice. Except for a teller named Alicia. Seen her today and I left with more than a bad mood. Going to try a different location from now on.
response / report this review -
12 October 2019
Employees are knowledgeable, friendly, and work quickly. I was able to get everything I needed done in less than three minutes. Will definitely be returning to this location in the future! Wonderful!
response / report this review -
09 January 2019
As a long time member I'm always pleased. They have helped me several times with many issues
response / report this review -
29 March 2018
I have always had a good experience with this branch. Today Selena could not have been nicer and we got everything we needed done.
response / report this review -
19 December 2017
Been to all branches this is the only one where the security guard will strip you at the door and treat you like a second class citizen. She needs to go back to the prison that fired her! I've also tried to make several large purchases and had my card turned down with plenty of money in the account! Completely humiliated on both Circumstances.
response / report this review -
12 June 2017
This bank preys on the weak. They would not even give me my pay off amount when I asked because they said I was not on the loan but they used my social to look it up. I will never do business with these people again.
response / report this review -
31 May 2017
Worst service ever. I have a shared banking, and this is one of the locations. I wanted in the drive through to deposit some checks only for them to tell me that shared banking customers need to come insideseriously! There isn't anything telling me so. So I parking the car and take my 2 children in with me and wait in line. All my own account info and own deposit slips ready to go while hold a baby in 1 arm and try to keep the other at my side. I finally get to the counter where they proceed to tell me that I need to fill out their deposit slip. Really? I left frustrated and almost bin tears. Didn't even bother with the deposit. Yes I had kids with me which made it more difficult but they had no info anywhere for shared branching which would have made it easier and a little consideration for a moms would be nice.
response / report this review -
30 May 2017
This credit union branch is outstanding! All employees from the branch manager, assistant manager, loan assistant, to the tellers have been exceptional. All personnel have excellent customer service traits. This credit union rewards their customers and treats them with respect. They provide incentives for their customers to continue to bring their business to Eagle FCU. Our home loan was approved in less than two hours. And our car loan was pre approved in less than 15 minutes. My wife and I feel blessed to do business with this particular branch. This branch treats their customers professionally and with respect. They have truly deserved our business. This branch is an A plus rating. Trust me, I do not give favorable ratings if they are not deserving.
response / report this review -
23 November 2016
I've had business and personal accounts here and have used most of the branches in the Abq area. The customer service is almost always awesome and sometimes just good.
response / report this review -
10 July 2016
Credit unions are more fun than banks. Get to know the tellers and you're on your way to a tight financial relationship. By the way, the bake sales are out of this world.
response / report this review -
03 July 2016
Love this bank and staff! I have been a member since about 1983 and have never had any complaints or problems. I opened accounts for all 5 of my children when they were very young and they continue to bank there too.
response / report this review -
07 June 2016
I'll keep it simple. Two incidents at this location. First a banker (not sure on name but kind of tall and blonde and slightly curly hair) called me to her office for a "skip a pay". She ask how I'm doing and I said" great and how about you". She state "I'm obviously doing better than you". I was shocked but ignored it and did my transaction. Second incident was another transaction on a different day. Patty Montoya (Banker) stated she would call me back that day and never did. I called to follow up and another banker stated she was scheduled to get off at 2pm and left for the day already (it was after 3pm). No call back was done. The bank as a whole is great but the customer service is bad.
response / report this review -
14 April 2016
The service at this bank has been amazing. They have helped me with many diff types of loans and made the whole process very easy and convenient. I will deff be doing all my future banking with them.
response / report this review
