U-Haul at University of Florida

Location :

802 N Main St, Gainesville, FL 32601, USA
Added by Jopie, at 16 October 2016

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• Anynomous

  24 October 2017

  I would rate this more because the prices are fair. Its just I believe employees should take care of their hygiene and the way they present themselves. I remember trying to get a one way to New York and the guy was helpful but wow he smelled so bad I had to breath threw my mouth. He had glasses and short hair. Then my friend told me he was trying to rent a trailer and this big African American guy was looking crazy and smelled as well. He felt like he was getting hit on. Please take better care of yourself and bring some febreez to work.

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• Anynomous

  14 October 2017

  I've used this location several times. The equipment is always in great shape and the employees are very helpful.

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• Anynomous

  27 August 2017

  The staff is here is kind and helpful. The prices are also responsible... only negative is that they can be a little slow sometimes.

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• Anynomous

  07 June 2017

  Cindy by far has provided the best customer service I've ever received from U-Haul she was phenomenal!!

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• Anynomous

  29 May 2017

  Truck wasn't in good condition, unessarily wasted fuel. Customer service is excellent.

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• Anynomous

  22 May 2017

  These guys are so nice and accommodating. We had a tad complicated rental situation with multiple trailers from different rental locations and this place helped us get everything situated and correct before heading out. The guy who did our hitch installs was a rock star.

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• Anynomous

  19 March 2017

  I'm leaving a poor review because I used to have such great experiences with them. Over the last two months I've been trying to have a trailed hitch receiver installed. Booking an appointment, getting the right parts on-site for the job, etc. all requires good communication with the business. Their phone defaults to a national line that is absolutely useless. They can't order parts, they can't help with effective scheduling. If I need to talk to someone locally, they send a message from national to local and calls are never returned. It is frustrating because they are the experts that have worked with my equipment in the past, but their communications are so poor it is impossible to do business with them. I'm having to go through an inconvenient and costly alternative because I cannot connect with them. Always nice people, but that's useless if we can't get the job done.

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• Anynomous

  23 October 2016

  After reading all the negative reviews I just had to laugh. People, people, people. A little more preparedness on your part and these challenges would not have happened.
  I love reserving my rentals with the app. I have never had any real challenges with any of the staff here. I find that having a smile on my face and paying attention to the annoying people that are usually in front of me and giving a little humor to the situation goes a long way in having that person give me better service.
  I get it, moving sucks. However, it is not their fault that you failed in ordering what you needed. They deal with rotten college kids quite a lot and I certainly feel for them. I never go in with a time limit, I never expect anything to be as speedy as some do. Taking care of as much as I can online or on the app makes my visits so much faster and amuses me when I can poke fun at the unprepared folks that want the world for their rental.
  The only thing that I would change is that it would be nice to have someone else deal with the loading, moving, unloading and unpacking. That is not a problem for them though so I guess they have no control there.
  At the end of the day, slow down, relax, moving sucks in general so be prepared.

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