U-Haul Moving & Storage of Towne East

Location :

5213 E Pawnee St, Wichita, KS 67218, USA
Added by Jopie, at 01 June 2016

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• Anonymous

  21 November 2017

  Meant to do this a long time ago, but I gotta warn you, this guy would rather make you late for an important court date than actually get off his lazy a and do something. Waited till the next day to pick up their stupid load (10 crates the dumb a made me wait a whole day for intentionally because I had an appointment) and he throws them in the trailer in such a way he could only get 6 in and they had to be unloaded and then reloaded. But first, he had to call someone in from another location to do it because he's too stupid and that took hours. I bet that b dude was happy I didn't make the court date and almost got arrested for it. He should be fired and beaten woth a bloody face and broken knee caps. Probably a Democrat. I eventually got my murder case dropped but not with the help of this idiot incompetent piece of garbage (this occurred in February 2017)

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• Anonymous

  18 September 2017

  Good service. Pro staff. All inclusive location.

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• Anonymous

  14 September 2017

  Very professionally friendly and courteous! Highly recommend for fast and easy service!😊

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• Anonymous

  22 August 2017

  Great service. Staff was friendly even though they were extremely busy.

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• Anonymous

  04 June 2017

  Showed up 20 minutes till clothes they refuse to fill my propane tank because it was raining earlier I asked him you guys close 20 minutes early he said all it's cuz of rain that's why little upset about that man then the dude want to stand out front like he's going to intimidate somebody

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• Anonymous

  27 May 2017

  My phone number was put into the system wrong so I called to confirm the day before pickup since I had not heard anything, no big deal there. When I set up my reservation I was told to pick up at Pawnee and Oliver in Wichita, KS. When I called this location to verify the day before I was informed again my rental truck would be ready to pick up at that specific location at 8 am. However, when we showed up we were informed we would need to drive another 20 minutes out of the way to where my reservation was, moving is always stressful so this was the last thing you want to hear on move day. Since we were not familiar with the area and trying to avoid major traffic this route caused we asked why I was confirmed twice I would be coming to that store if that was not the case. The General Manager at the location acted as if he could care less about our issue and we had to request him to look up somewhere closer (unfortunately there wasn't anywhere closer without major road ways, or so I'm assuming). Out of frustration I asked why was repeatedly told this location and then not even notified ahead of time if it had moved. He had no answer but to say he never tells customers they are gaurenteed a pick up location. Through all the emails I received I was never told it changed. Lack of communication and poor customer interaction. The location we wound up using for pick up was a major improvement from the original.

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• Anonymous

  23 March 2017

  Easy pick up and drop off of trailer

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• Anonymous

  26 November 2016

  They didn't have the truck we originally wanted but set us up with a reservation nearby

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• Anonymous

  04 August 2016

  Great customer service. The units are kept clean and secure.

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• Anonymous

  31 July 2016

  Rented a 17' for half day, fast paperwork, nice young men and a clean place. Very satisfied.

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• Anonymous

  08 June 2016

  We were coming in from Montana to pick up a car trailer to rescue our kids, who were stranded outside of Oklahoma City. The National Call Center had sent us to the wrong U-Haul site, but they were able to get us poor, lost folks to the right location. Everything was perfect they even stayed open a few minutes later to make sure that we were taken care of. It was very much appreciated!

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