We reserved a moving truck with a refrigerator dolly and thought we were renting a moving truck and dolly for $29.95. We showed up and they didnt have a refrigerator dolly available and the total ended up being $70.
Staff are nice, but long wait. Seems they could use another person helping as 1 recent visit was over 30 minutes in line to reserve a truck and a few days later, pick up took almost an hour after waiting in line again. My drop off at another location about an hour away from Terre Haute took about 2 minutes in comparison, literal curbside service and off you go. Truck was nice and new, no complaints other than wait times.
Good service, good selection. Well kept and regularly cleaned. Couldn't be happier
They were next to impossible to get in contact with. I couldn't get in contact with them to cancel my storage unit, resulting in me getting charged for an extra month. The payment process was not good either. The unit itself was indoors and climate controlled which was nice. It seemed very secure. Pain in the butt to get in contact with though. No one is ever in the store front and they do not pick up the phone.
Prepaid for hitch install at 11:30 am. Told to come back at 3:00, still waiting. Worst experience I ever had. Will never go back to this place. Most likely any other. Service was awful , unorganized, 1 man band. Go anywhere but here or uhaul. Big-O tire is better and on time.
I have been using uhaul a lot lately and the guys there are awesome they helped us so much. Just wish they had ramps on both ends of the storage facility.
Kyle was very helpful when my key wasn't working. However, there are no elevators so moving my heavy items up a ramp was difficult to do myself.
Efficient location. Smooth pick up/ drop off.
Quite poor service. Employees couldn't be bothered to get off their phones. I've been here several times and it always seems​ I'm "bothering" them by renting or retuning trucks. This last time, 6 vehicles were in return lanes waiting to be cleaned and checked in (no space left for us) and when we went inside, after ringing the bell several times, one employee was on an obviously personal call while the other one played on their phone.
Staff is very friendly and eager to help in any way they can. Pricing is fair.
Absolutely horrible had to wait 2 hours to find out a trailer I reserved online wasn't even if! If I could rate this any lower then 1 star I would. After finding out they don't have the trailer I have to drive to linton to get it and then to only find out this store on Wabash didn't even check everything! Our lights for the trailer are out I'm not usually one to criticize for small things but this is not a small thing it's not hard to do a check on the vehicles you rent out.