Friendly service managers and staff. They are concerned about maintaining your vehicle properly.
If you want a very good car go there and ask for Tim Hinton and tell them Nancy Sinclair sent you
It's a Car dealership..Do u really need to say more..lol..
Courteous helpful staff. Always have had a great experience
TERRIBLE - Service department bends over backwards to take every dime from you! Did you buy an extended warranty or vehicle from another dealer, may as well wipe up the oil spots on your driveway with it (they didn't sell it so why should they bother). Not only did they not do the work they turned into the warranty company, now the warranty company won't cover the work at another dealer because Tri-Star claims they did it. What a joke, if negative stars were possible there still wouldn't be enough!
Buyers beware I got a car from Tri-Star I was told I was approved for a loan so I went in and signed my paperwork not sure if it was because they are that incompetent or because I was only 18 but I was told by a third party that worked there I needed to return my car or come back because the loan was wrote up wrong. I had it reviewed well my parents did and the contract was not legal however I guess they wrote the wrong loan down they said to the third party 11 days after signing the paperwork I got a call from a sales man and was told to return my car or they will lose their asses, I informed them I did nothing wrong and they were to make good on our payment. So after them making me and my parents with my 2 ½ year old brother wait over two hours to resign a contract that was their mistake I ended paying a little more a month but we came up with an agreement so I thought okay mistakes are made however when getting the car I was told since I had a missing lug nut one would be ordered. I said about the lug nut again when signing the second loan for the car and I was told everything was the same except I dropped key care. Well that has been 40 days since the first signing and 5 calls from my mom and three from me still no lug nut today she talks to parts guy he says they didn’t return calls because they lost a manager really and it would be 56.99 or something like that for a set. I was told I would get a replacement since the car didn’t have one really. So the parts guy says he is talking to the first sales man I talked to and will call back. I guess I learned a valuable lesson all car places are shady but some you just shouldn’t trust at all.
Not sure what upsets me the most the rude phone calls , the breaching of confidentially, the not returned phone calls, the hours waiting after they made a mistake, or them trying to charge me more money after I was told something would be replaced since it wasn’t on the car. Good thing I love the car because the service was completely unacceptable from sales to parts, and the biggest question I have is how Tri-Star stays in business when they treat customers so badly
Needs to be a little friendlier
Mother said" if you can't say anything good, say nothing at all" ..
I have bought 6 autos, for myself and my daughters over the past 4 years. I have had nothing but great experiences here from the sales personnel, John Siford, sales manager Mike Marketta, auto parts, and service. All first rate. I would be very happy to recommend to any one that they try Tristar Indiana for a new or used car before anyone else. You will keep coming back.