About
Location :
Added by Jopie, at 08 March 2017
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 9:00 PM
- Wednesday 9:00 AM – 9:00 PM
- Thursday 9:00 AM – 9:00 PM
- Friday 9:00 AM – 9:00 PM
- Saturday 9:00 AM – 9:00 PM
- Sunday 10:00 AM – 8:00 PM
Gallery
Add missing information
14 Reviews
-
22 December 2017
Ray is one of the best, level-headed managers I've ever dealt with. Thank you, Ray for always being so professional and courteous.
response / report this review -
19 December 2017
Excellent customer service by Ms. Calderón in the Service Department! Ditto's the excellent professional treatment received from Mr. Lopez when purchasing the car. The only negative was the lack of any communications responding to my inquiries regarding service. 5-stars for Calderón and Lopez4-star rating overall because of 0-star rating for extremely poor email communications from Service through Customer Relations through a Vice-President.
response / report this review -
21 November 2017
I am writing to express my frustration with the service department at Toyota of the Desert. Saturday morning when I started the car the check engine light came on. The manual on the car says this calls for immediate service so I called the dealership. We had purchased our 2016 Camry from TOD. It took my over one half hour to reach a service representative. I kept redialing hoping to speak with a person. My call kept cycling back to the operator. It was only when I begged the operator for help that I was connected to a person. Jose suggested it was probably a gas cap problem but I should bring the car in on Monday. He said to bring the car in at 9:00. I considered this an appointment. However when my husband arrived this morning they said we did not have an appointment and he would have to wait at least 90 minutes for service. We consider this outrageous service. Do not buy a car from this dealership unless you can get service elsewhere. I just tried to post and the system does not allow a posting unless you light a star. I don't believe they deserve any stars. Their customer service and phone system are both horrible.
response / report this review -
08 November 2017
They were really nice and helpful. I got a great deal on my Toyota Corolla 2016. Angel took really great care of me. I would recommend this place to anyone looking to buy a car.
response / report this review -
10 October 2017
Just dropped off car for oil change and service..great customer service..will take about an hr and a half..to complete so make sure u have extra time to wait..👍
response / report this review -
03 October 2017
I went in a couple of weeks ago for routin maintenance, the same night I took it home the tire light came on. When I took it to americas tire, they said it was due to low tire pressure. So much for the tire check they did when they rotate and balance tires? I went back in today because tire light was on and brakes are making some strange noise. They guy who installed my new brakes a couple of months ago "inspects" the brakes and then goes for a test drive and it was no longer making the noise when I brake. He said it was fine and I went home just to find that it's still making the same noise. Now I have to go back there and loose more time from work so they can charge me ridiculous amounts of money for poor service. To add insult to injury the advisor that processes everything kept trying to reiterate how lucky I was that they removed the nail from my tire because they don't do that there, but he somehow went out of his way to find someone. I've spent hundreds of dollars with them for just basic routine services and the guy talks to me like that was so much to ask from them. Other than leaving my radio on their favorite rap station, I don't know what maintenance is really being done on my vehicle. I don't see how they can get away with charging so much money for the same type of service you would get if you took your car to the projects somewere and had some thugs do the mechanic work
response / report this review -
08 September 2017
Went in last week with my boyfriend to shop for a truck. We were treated with such great care by everyone we encountered. He found what he wanted and the entire process was taken care of with such ease. Jerry, Gil, and Jeanette are such a great asset to this company they go above and beyond to make sure everything is explained right and that we left with smiles on our face. Thank you for making this a great experience! Free refreshments was greatly appreciated.
response / report this review -
29 August 2017
My experience with the sales person was not bad, he did try to play with me with the numbers, but I had done my math prior to going to the dealership. However, waiting to sign the paperwork took close to two hours. The Finance Manager Ramiro Estrada was rude and arrogant. I would recommend try to avoid him. Ramiro has no sense of customer service. I have a Due Bill for some work that the sales manager promised, the finance manager was not happy about it and tried to continue with the paperwork without put it on paper until I refused to sign. I will be calling the dealership took get the work on the Due Bill done. I will post another review once the work on my Due Bill is completed.
response / report this review -
20 July 2017
Toyota maintenance department is a mess. They Will pull you to their desk when you arrive and work with four to five different customers/ phone calls while you're in mid conversation. Went in for oil change and to have my brakes checked due to screeching. Left and my breaks were still screeching. Went a second time in the same week because of this. The front clerk told me that the brakes were looked at by the lube shop department and it should've been looked at by a mechanic. I mean, I don't go to a plumber to have my teeth fixed! So I Had to wait another three hours to have the mechanics take a look at my brakes. Unbelievable, all of this should've been done the first go around. The clerks have no sense of awareness with parts. You really have to be on your toes when dealing with this Toyota maintenance department or prepare to waste your time.
response / report this review -
03 June 2017
Its an amazing place. People are fun and have amazing energy. You should check them out next time your in for service or buying a new car. !!!
response / report this review -
27 April 2017
We had a lovely experience purchasing a car from Toyota of the Desert. Our salesman was easy to work with and incredibly helpful with arranging pickup. The sales manager was great and invested his time to make sure we were happy.
response / report this review -
25 March 2017
Everyone was so professional and efficient. Everything went very smoothly. Fastest car buying experience I've ever had. Will definitely recommend this dealership to my family and friends! Great job Toyota! Keep up the great work!!!
response / report this review -
17 March 2017
I love my new car. I couldn't of asked for a better group of guys that worked on my car deal. They wanted to make sure that I was getting the best deal. Thank you to Nathan, Ramiro, Sid, and Gil for all your hard work. It was greatly appreciated.
response / report this review -
15 March 2017
It was a very pleasant experience. Made it a lot easier for both us the buyer and them the seller to make the deal thanks to prior research online before going out. All the tools provided online on their website were very helpful. Never felt harassed like you usually do when you pull in to a dealer and the sales people almost come and open the door for you to get you out of the car and get a sale done. A+++ Customer service.
response / report this review
