Eduardo, gabby, Mauricio are super awesome best car buying experience I have had ever! Everyone was nice and explained every thing and gain some new knowledge for the future. Trading in my 15 Corolla car for a new 2018 Corolla, process was smooth and done in a timely manner. This location is the only one I use for maintenance I drive from winter springs because I only trust them with my car. Highly recommended this location to everyone!!!!!!
I really like to thank Berry, Marie, Bethany and most importantly Jolly Rojas. Thank you very much for a great experience! Bethany did a great job of explaining to me about the purchasing with the car and Marie help me alot with helping me understand the numbers and the different options I had. Berry did a great job showing me the car. And Jolly actually made me come and check out another car, she was very nice and professional over the phone. Thank you very!
This is the second car I lease from the dealer. They are good and very happy with the purchase. From sales rep(Christian Guerrero) to sales man(Alton) and the financial rep(Eduardo Matas). Thanks for all of the help.
The original review that I wrote about 5 months ago is above. Still feel the same way but I receive a call a few days ago saying that I could of received a better deal on my car. If i would had known I would have waited and most likely would not be paying as much as I am on my lease. The person on the phone offer me the same price for a new lease. Then she realized that I was already under a new leas she said to forget about it. It sad but I will see what deal I get offered.
I've moved a lot and my trusty Toyota has had service at 6 different dealerships around the country. My best experience to date was at Toyota of Orlando. From the second I got there, my service advisor, Eddie, went above and beyond to make sure I had all the information I needed to make the right choices for me and my vehicle. He kept me updated about the status of my vehicle every step of the way, and made me feel like my business was really valued. He was ready to answer any questions I had, and take as long as necessary answering them. The waiting area was clean and comfortable, and all the employees I encountered were friendly and attentive. I will definitely make this dealership my first choice next time my car needs service.
Chito was great!! He drove the car so I could see how it felt as a passenger & then allowed me to drive as the owner. I was sold!!! Jerry our sales man was wonderful! He understands different cultures and was quick to connect my last name to the country where I was born. I was sold, he gave me a great deal with gold star package. Bethany was absolutely pleasant!!! Paperwork can be taxing, however she made it pleasurable to complete. Thanks everyone!
So far I've had a good experience with Toyota of Orlando. Was almost immediately greeted by Miguel who showed me the Toyota Tacoma and the incentives. According to TrueCar i actually got a good deal on the 2017 Tacoma. Marie my Sales women was terrific did not pressure me or push me into buying something i did not want or additional items i did not want. I asked about a tow hitch which was not on the truck but they threw that in there for a good price for me, THANK YOU!. also window tinting will be done for a good price. Marie also told me about the extended warranty and such for the Tacoma. Stephanie in financing was great as well. Overall I have had a good experience with this Toyota dealership. Now lets see if they can keep it up when I go in for my maintenance and or hopefully not repairs if any are needed. THUMBS UP TO YOU TOYOTA OF ORLANDO and thank you for getting me out of my car and into a Tacoma!
I originally wrote that they had great customer service, but I’m editing my review because it has come to my attention that they will say anything to get you to buy a car.
When I purchased my car in June as a first time buyer, they suggested that my brother co-sign so that it would “boost his credit” and he could qualify for a car in three months. They did this so that they could lower my monthly payment and influence me to get the car. They knew he was planning to buy a car in a few months but they were willing to lie to our faces and ruin his ability to get the car. They knew we were both college students and even though we had good credit, our income wasn’t great. Having about $11,000 in car loans has made it impossible for him to get a car, even a $13,000 car with $4000 down payment.
Only go to this dealership if you know the exact car you want and the exact amount of money you want to pay monthly. They are dirty salesmen and I would not suggest taking their advice on anything, because everything they say is just to get you to leave their lot with one of their cars that day. I understand that’s the goal of car salesmen, but they told us an outright lie that has seriously infringed on my brothers ability to purchase his own car.
Great experience at Toyota of Orlando! The staff was very courteous and efficient. Big shout out to Vernon West and Jason for hanging in there with me and Eduardo Matias for his help with making a deal happen. We will be going back when we need another vehicle! Thanks guys and glad to be part of the Toyota family!
Excellent customer service received by everyone who helped me at Toyota of Orlando. Andre Robertson was very patient and helpful from start to finish when it came to the negotiating aspect of my deal. He fought to get me the best price and I was very appreciative. After negotiations I went and saw Stephanie Alexander who was very friendly as well when it came to the signing of all my documents. Overall excellent experience all around and it was actually very fast as well. I would shop with Toyota of Orlando again for sure.
Jason - Thank you for the excellent customer service.
I just spoke with the insurance company this morning singing the praises for your “spot on” customer service.
You have kept me informed and appraised of the status of repair and in contact with the insurance company if additional damage was detected.
You will get a 5-star rating from me.
I have used other collision centers and you outshine those centers with a rating of a “10”.
Congratulations and keep up the exemplary work.
You have won my loyalty going forward…
Came in dreaming of the 2018 Toyota C-HR and drove off with it within a little over an hour.
Tremendous help and hassle-free from start to finish with the help and knowledge from Alexis and Matthew from previewing and test driving the vehicle immediately and giving me an incredible offer on a brand new lease option that I couldn't refuse.
Toyota of Orlando was caring and willing to do everything the could to help get what you truly wanted.
Toyota really stepped up their game with their newer car models and outdid themselves with the additional safety features with the C-HR which makes me feel even more comfortable and confident that I made a great choice.
Would definitely recommend anyone to visit them for the best new model deals in Orlando!
Everyone who helped me in the process of getting my first car was awesome. Barry took his time out to show me good cars and explain everything in detail. Michael Sloane was very patient and gave me the most affordable price. And Jennifer finalized things smoothly. I highly recommend coming to this dealership.
My experience at Toyota has been amazing! I've been coming here for quite a while for service on my vehicle, but this is my first time purchasing a car with with them. Jon (salesman) and I hit it off immediately! He was very knowledgeable and made it easy for me to make a decision on the car I wanted. Pedro (Sales specialists) taught me a lot about the process of buying a car and laying out all of my purchasing options and I really appreciated that! And to end the day, Stephanie (finance specialist) explained all of the final details with me and provided the final clarity that I needed before walking out of the door. Whether making a purchase or just servicing your car, Toyota Orlando is the place to go. Thank you!
We just purchased a Toyota Highlander for my girlfriend. Patrick was very knowledgeable with the car and explained everything very well with us. Then we worked with Matthew Sloane who made the buying process a breeze! We appreciated their commitment and hard work because we were also working with the Toyota Mobility program. After working with Matthew we moved into the final stage with Bethany Prince and she helped us set up the car upon delivery. We have always had a great experience with this dealership and these individuals and will keep coming back because of their dedication and loyalty to their customers!
This is the best experience I have in a long time. Great customer service and they are helping you understand what to pay and how to make payment. Eduardo and Sun gave me perfect customer service today. I love this place and I will recommend it to anyone who are struggling with use car. Your credit does not need to be perfect. Just go and give them a try. I promise you you will walk out with a car key in hand.