Towne View Auto Clinic/NAPA AutoCare Center

Location :

1465 IN-252, Martinsville, IN 46151, USA
Added by Jopie, at 09 July 2016

Add email
Add business description
Add photos
Add Social Media
Add Products and Services

• Anynomous

  11 December 2017

  Great work. Honest and dependable. They know how to fix anything.

  report this review
• Anynomous

  10 December 2017

  I took my 2004 Mitsubishi Endeavor in for engine miss and electric window issue. Was diagnosed with having ignition coil bad and needing window motor replace. They also informed me that front wheel bearing was bad and would need replaced. Was informed total price would be $1600.00.I debated whether to put that much into fixing(book value 2,000 to 2,500 trade in)I agreed to repairs and was told they'd call when complete. After several days I called to get status on repairs and was told they found axle seal bad and quote went up to $1800.Agreed again apprehensively and waited for call. After several days went by W/O hearing from them I called for info. They then informed me they had found rear wheel bearing bad and would need another $400.00 to fix. I told them no and was completely disgusted with them. Explained I would never have put money into repairs if I knew they would keep asking for more money. After getting home with invoice with charges broke down I decided to investigate charges for parts. They use NAPA and when going online with part numbers they used I found they had inflated prices by $310.00 . Prices online retail were $498.00 and they charged $808.00.When I called owner and told him I was thoroughly discussed with them for pricing he informed me he had to charge more to cover replacement for 3yr 36,000 warranty on parts.
  No where on invoice does this info explain or give the customer the choice to waive warranty if they prefer due to additional charges.
  
  I sincerely regret using this business and recommend Morgan County stay away and find other business for auto repairs!

  report this review
• Anynomous

  08 June 2017

  brough car in for gas issue replaced things charged hundreds n didn't fix the problem misdiagnosed went back wanted another 5 hundred to fix the issue that it was brought in for in the first place would never go back

  report this review
• Anynomous

  12 May 2017

  Meant to post this a couple months ago when we had services completed. Very friendly staff, quick in getting the car in and worked on and fair pricing. They use NAPA parts too. Can't ask for much more than that.

  report this review
• Anynomous

  31 March 2017

  They are not even worth one star. They Are rude liars and I may even say thefts. They had my husband's car for a diagnosis check and we got back and it worse than when we left it. I would not trust this place with a toy now.

  report this review
• Anynomous

  14 September 2016

  I made an appt with Towne View Auto Clinic last week to bring in my 2001 Ford Escape for an exhaust issue. I arrived at 8:00 a.m. to drop off my car for my scheduled appt on Tuesday Sept 13th. They indicated they would take a look at it and give me a call of what the issue was. By 2:30 p.m. we had not heard anything. My husband went to the business and they indicated it was the next to be on the lift to be looked at. At that time I knew I was not going to have transportation for work so I scrambled trying to get a rental car and that is a whole other story. At any rate, no word from Towne View by close of business on Tuesday. At 8:00 a.m. we expected to pick up the car on Wednesday, however, we find out that the car has not even been diagnosed. At 11:01 a.m. I received a call from Towne View they are not able to repair my vehicle. The part is excessive cost with labor as well as being obsolete. Mind you this is a day and a half after the scheduled appt. Now I have a vehicle that is not repairable and I have lost two days of work because of their inability to pick up the phone on the day that the appt was actually scheduled and inform me of the circumstances. I understand they cannot fix something that cannot be fixed. My issue is the lack of communication and lost time that could have been avoided by a simple phone call. When an appt is made keep that appt time. Customer Service is key in this day and age and I feel they have failed miserably where that is concerned.

  report this review
• Anynomous

  16 July 2016

  I paid this place $530 and they didn't fix anything on my truck tried to give me $103 back for some labor I'm going to sue them in small claims court

  report this review