I didn't receive my e-tickets and had to call the help line, one transfer to the correct department and I confirmed my details and they sent the tickets while I was on the phone. I was scared when I read the reviews. I purchased my tickets through my "Perks at Work" - tickets in hand! Thank you Pablo.
Complete scam. Don't even think about dealing with these people.
I work for an OTA (Online Travel Agency), Tourico is one of the better bed bank vendors that we use. I see a lot of anecdotal complaints here as you get with many 3rd party vendors but as an industry professional Tourico is typically excellent. 1 colleague had a nightmare situation with them out of thousands of bookings but they typically have terrific customer service and offer exceptional rates on their directly contracted hotels (they buy out rooms at discount and can offer exclusive rates which most bed banks like Expedia cant do)(the other players just pull from the hotels current inventory so Tourico takes a calculated risk which gives them a pricing edge on these exclusive deal properties). Inventory could be bigger tho
Consumers will only report negative reviews on them because they are a B2B company and the consumer will have no idea who or how Tourico managed their booking in the booking process because as far as they understand it was with their travel agent or travel agency. Only until something arises and they find out who they are will they give a negative review fyi
They shouldn't even still be running a business! They scammed me $1000 and now I have to file a police report for fraud!
Extremely professional and great prices
Tourico Holidays is a fraud along with Alison John. I operate a Hotel in Lima Peru and one of their guest came with no money she said Tourico Holidays was going to deposit but she gave me the run around till her guest check out. Now I called her and she says that they arent going to deposit nothing after she assured me that they would , but thats not the worst part, the worst part is that I have their costumers passport and flight information and Im reporting it to the immigration police so he is going to end up stuck in Peru and receiving the worst expirience ever for working with Tourico Holidays. And to think that I was about to enlist my Hotel with this scam half ass company.
Complete BAIT & SWITCHyou think you are getting one thingthen you get something completely different. Hani will promise you the world , and deliver a 1-star , 3rd World , Uninhabitable accommodation where you can expect to get ROBBED and/or MUGGEDUSE Expedia , Travelocity , Kayakanyone but Tourico!
Horrible company, I would give no star if I could. We booked a room through Verizon in Caeser Place in Vegas and apparantly Verizon works with company. We booked a clean non smoking room, and what they gave us was a disgusting room with broken furniture and smelling smoky. We tried to checked the room but they said you have upgrade the room in your own expense. So we checked early and it's been a week that we are trying to getting our money back and just keeping us on hold and sending to different departments. The funniest part is they haven't recorded our check time. By the time that they say I had checked , I was in LA. Don't put your money in trash with company and destroy your vacation.
Booked a stay for 5 nights and it went through. I was a bit afraid due to the bad comments but everything went smoothly and was paid for.
All the complaints I see are people acting like babies over nothing noone is perfect and things happen put yourself in anyone who owns a business shoes!!!! Great company couldn't be more happier with my results!
Not sure if the company cleaned up their act or if we were just lucky, We stayed at a resort in Tucson booked through AA and Tourico was the third party vendor that procured the reservations. The particular resort we stayed at charges a $25.00 daily resort charge payable upon arrival even if you prepaid for your actual room. We were advised that because we booked through Tourico their would be no resort charge assessed. The room was prepaid as promisedno resort chargeand we upgraded to a mountain view room. We couldn't be more pleased. And, my wife and I own our own company; we are not employees of Tourico.
Hate when a bad third party uses their employees to throw 5 star ratings at them so they don't look as bad as they really are. DO NOT USE THEM. Unless you want to deal with horrific service and scam artists. If it sounds too good to be true, must be Tourico.