Great people to work with. Marty is a great salesman this is our 7th camper wouldn't go anywhere else
Very good experience. Frank Lenoir was very helpful. Will be coming back Saturday to pick up our camper.
Mixed feelings. My experience purchasing a travel trailer from Tom Johnson Camping World was great. Everyone was very helpful and Jim responded to my emails very quickly leading up to the purchase. Losson also made the financing portion very easy once we made the purchase. HOWEVER!! My experience changed significantly following the purchase when I had questions regarding a change of address and information on title and registration. I have left messages repeatedly with both Jim and Losson 3 and 4 times each without as much as a call back. I also emailed them both several times following my purchase without a response. I've called the front desk 3 different times and was directed to someone I didn't even ask for. Is this the same company I bought my Trailer from? What happened? Obviously they're more than helpful and are all smiles when they know they're getting your money. Customer service following the transaction is absolutely pitiful!. Maybe I'll finally get a call back following this post.
I give Tom Johnson a 5 star when making a purchase and a 1 star for my experience following the purchase, for a final score of 2 stars.
I just saw a commercial about this place having a barbecue..I wonder if people are so gullible that in exchange for a piece of bad brisket they will buy a $60,000 RV ..I went and had my RV repaired..the ended up busting out the gas tank.. they said that it was done like that when I drove it in ..how in the hell could that be there be gas all over everything they lied and lied and lied finally I had to get a lawyer they tried tried to charge me storage for something they did ..they finally repaired it they gave me $1,000 for my trouble of course that went to the lawyer.. I would strongly advise nobody nobody nobody I wouldn't ask these people for a glass of water
Very very friendly and professional sales staff. If you visit there, be sure to ask for Charlie Parker. He helped us and was VERY informative, very knowledgeable and VERY honest. He was NOT pushy and was very very patient. I feel pretty sure that my husband and I will purchase our camper there from Charlie Parker.
We have had nothing but a positive experience with Tom Johnson's Camping Center. We purchased a 2017 Thor Axis on June 28, 2017. We flew from CT the day before and when we arrived at the Center the next day our vehicle was prepped and ready for inspection. We met with all of the appropriate people to do the paperwork, we test drove the Axis all over the park, and during the inspection we came across three items that needed attention. They were repaired in under an hour. We commend Randy Johnson for the excellent inspection and tutorial he took us through. This is our first RV so value the information he imparted to us. They gave us a site in the park to spend a few days getting familiar with the vehicle and multiple people checked on us frequently to see if we had any questions or needed help. When we drive our Axis out in a couple of days, we are confident that we know how to take care of it and how to get the most enjoyment out of it. Thank you Jim, Randy, Jon, Bob and Lonnie for an excellent RV buying experience. Kirk and Phyllis
They have any and everything you could ever want or need for an rv. Got the good sam club card and was able to save over 25.00 on my purchase. Mr. Pope was very helpful and friendly and very knowledgeable about all my questions. Will be going back for more.
My husband called on a Saturday and spoke with Lonnie a sale rep. He explained how he was very interested in a 2018 Bounder. Because we live in another state, we wanted an estimated trade in value from our previous Bounder we purchased from this dealership. We didn't want to make a trip if they were not able to get us a fair trade. Lonnie said he would call my husband back.. it's Monday and no call back. Guess we will purchase our $148,000 Bounder elsewhere.. Poor customer service for returning customers
We had the best experience! Everyone was so kind. Kevin was our salesman and he was the best there is. He was patient, not pushy, and extremely knowledgeable and helpful! If you come out here, ask for Kevin! Easy experience and we left with exactly what we wanted!
This is the second review for Nikki House at the TJ's CampingWorld service center in Marion.
I will get to the point! Brand new awning from Carefree was placed on rig months before trip. Drove to Florida for a week in February and a beautiful day for the awning to finally come out! Within 5 minutes of it being deployed one arm had a catastrophic failure. Nikki was told by Carefree bad weather caused this problem but, armed with the video of that day in Florida I gave her she researched and found the source of the failure to prove it was a Warranty issue. Nikki simply kept researching till she found out the problem and took the right photos and the Carefree company is sending a new awning.
Most people do not have that long attention span to fix this type problem but, Nikki never gave up! Keeps me going to Tom Johnson's for service.
This review is all about the experience with Nikki House in the service department at Tom Johnson's Camping Center. Nikki was very helpful with regard to the problems and claim on my RV from prompt email communication, checking on the rig with service and even offering to have me park my personal vehicle near her campsite when I was worried about that for a few nights while on a college trip for my son.
Nikki was direct and straight up about the work order and costs. I would only want to deal with Nikki and hope she NEVER leaves Tom Johnson's because I feel as if she adds the personal touch to a corporate world and carries on the Tom Johnson legacy.
As a first time camper owner I needed some maintenance advice. The staff in the parts department were friendly, helpful and knowledgeable. They helped me get the right stuff. Erika the cashier was absolutely great as well. She made our visit exceptional and I will be a regular visitor for my camping needs because of the great staff there.