Name: Mitchell CDJR
Address: 123 Plaza Dr, Enterprise, AL 36330, USA, US
Telephone: +1 334-347-8906

Mitchell CDJR is a car dealer, located at 123 Plaza Dr, Enterprise, AL 36330, USA. They can be contacted via phone at +1 334-347-8906, visit their website www.mitchellchryslerdodgejeepram.com for more detailed information.

Location :

123 Plaza Dr, Enterprise, AL 36330, USA

Contacts :

Added by Jopie, at 03 December 2016

Monday 8:00 AM – 6:00 PM
Tuesday 8:00 AM – 6:00 PM
Wednesday 8:00 AM – 6:00 PM
Thursday 8:00 AM – 6:00 PM
Friday 8:00 AM – 6:00 PM
Saturday 8:00 AM – 5:00 PM
Sunday Closed

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Gabe Martin

20 December 2017

thank you Brent Bailey for a great experience on our jeep purchase.
Nick Thompson

14 December 2017

Took my jeep in for two recalls. They broke a wire that went to a light smeared caramel on my head liner ( I watched that my self). Broke clips that hold down a cover. And sent sent me away. Shady mechanics. Management had little to no knowledge of vehicles. And tried to sell me some BS. Beware!!
Deanna Mortensen

01 December 2017

Chad Thrash is absolutely wonderful and the sales manager Josh is the BEST! They were both so patient with me changing my mind three times on a vehicle. I got a good deal without the hustle of typical car salesman.
Clint Grantham

23 July 2017

Good folks . Down to earth, unpolished sales people. Good service department. And it's actually owned by someone who was born, raised and still lives in the community.
Samantha Caristo

26 May 2017

Excellent experience, very knowledgeable staff, we got a great deal on a vehicle, service department was excellent as well. Will be purchasing from here again!
Scott Dexter

20 April 2017

I was trying to see the inventory for the credit union sale but I'm not falling for that name and number crap first, that's a dead giveaway about this place they would hound you to death. Their reviews will keep me away for sure.
Sue Farr

05 January 2017

I have my oil changes done there. I love the convenience because they are close to home. Friendly staff. So far the work has been right on!
Michael Potter

13 December 2016

I usually like to write positive reviews regarding my experiences however, it's important to make others aware of my experience in an effort to save another one from the inconvenience I went through. I called a week prior regarding service needing to be completed on my Jeep Cherokee and has an appointment for Monday to have it completed. I brought the vehicle in for a wiper adjustment, spoiler needed to be tightened down as it was rattling, and recall service needing to be completed. I was made aware that the parts had been available for the recall service and it shouldn't be a long process. I was pleasantly greeted by the service advisor who verified the work needing to be completed on the vehicle. I gave her the list of things needing to be completed and was shown where the waiting area was.

I was notified that the vehicle service was completed but unfortunately the computer system was down and I wasn't able to obtain a receipt for the service performed at that time. The wonderful service advisor told me she could mail me the receipt but I let her know I would just pick it up as I needed to pick up a part anyways. I drove home from the dealership and inspected the work completed and noticed a ding in the hood of the vehicle and paint damage to the hood. I immediately called the dealership and spoke with the service manager who had me bring the vehicle right back.

I brought the vehicle back and notified the manager of my arrival, the advisor stepped outside first looking at the location of the damage and then grabbed the manager. The manager was looking at the damage and asked me how they could have damaged the vehicle in that area. I informed him the wipers needed to be adjusted, and it looked as though a tool or object was dropped on the hood. He initially said that they didn't perform work on the wipers until he looked at the service report and seen that they did. He also stated in defense of the mechanic that if the mechanic damaged the vehicle in anyway he would have notified him. He then told me that they would cover the repair for the damages and sent me down the road to a body shop after I told him I had pictures of the vehicle prior to service.

I received an estimate for the repair work needing to be completed and had to set-up an appointment to have the work done. I went back home, went to the dealership to pick my part up the next day and the receipt of the work and noticed that the recall service was never completed, the wipers never got adjusted the way that they needed to be adjusted. The mechanic reported the issue to be unfounded but never went out of his way to ask me what the issue actually was in an effort to remedy the situation. I also noticed that while performing work on the vehicle no protective barrier had been used to prevent the mishap I experienced. Normally dealerships have a barrier in place when working close to the vehicles exterior paint for the purpose of preventing damage.

I feel as though the dealership allowed the incompetent and irresponsible mechanic the ability to work on my vehicle. There are protocols and procedures in place to prevent damage to a vehicle and now I had to deal with being inconvenienced in many ways. Time is valuable in life and I wasted more than I would have liked to at the dealership for service.
Casey Sprague

10 December 2016

THIS BUSINESS IS A BUNCH OF CROOKS WHO USE FEAR AND INTIMIDATION.
I took in my 2014 Chrysler town and country for some warranty covered maintenance and it was terrible from the start. I had to take my vehicle in on two separate occasions because the kid at the counter told me that my appointment was Thursday and when I brought my van he said I meant next Thursday.

While annoying I could deal with this incompetence. Things got far worse when I went to pick up my vehicle. First they told my all inclusive warranty came with a $100 deductible. I made a small argument but was in a hurry so I was just gonna pay it. Then they told me that I was also being charged fifty dollar labor charge. I was angry and asked to talk to the manager of the repair shop. The guy that came out was completely unprofessional and told me that my issue was not his problem.

I then asked to speak with the general manager who came out with the same answer. When I argued with him (while in my Army uniform) he threatened to call my commander (boss). When I told him that I was I fact the commander he was panicked. He then threw out a random name and said he would call and report me to them. To which I responded go ahead. On the way to his office he again threatened me by saying he was cutting me a break and could in fact charge me more for the services. I had to leave to get to an event so I paid the $150.

I since got rid of my Chrysler and will never do business with them again! I would caution anyone who is considering doing business with these crooks, they are sleezy, rude, and try to scare you.