Name: Thompson's Transmission
Address: 9697 N 2nd St, Roscoe, IL 61073, USA, US
Telephone: +1 815-877-2550

Thompson's Transmission is a car repair, located at 9697 N 2nd St, Roscoe, IL 61073, USA. They can be contacted via phone at +1 815-877-2550, visit their website thompsonstrans.ezlocal.com for more detailed information.

Location :

9697 N 2nd St, Roscoe, IL 61073, USA

Contacts :

Added by Jopie, at 06 February 2016

Monday 8:00 AM – 5:00 PM
Tuesday 8:00 AM – 5:00 PM
Wednesday 8:00 AM – 5:00 PM
Thursday 8:00 AM – 5:00 PM
Friday 8:00 AM – 5:00 PM
Saturday Closed
Sunday Closed

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Anonymous

26 October 2017

I have taken many vehicles to them. As a business owner with lots of vehicles they've always taken great care of us. I am very happy with the service and will only use them and a great warranty too .
Anonymous

27 February 2017

Fantastic employees, low labor costs and flexible options. If you need transmission work done, go here.
Anonymous

13 February 2016

They fucked my boi tyler over Nobody puts tyler in the corner.. NOBODY.
Anonymous

13 February 2016

Unfortunately I was not pleased with the customer service I received. I was originally quoted for services at $1,700 after I provided the specifics of rebuilding my 45re transmission(I even told them that the torque converter would need to be replaced and provided them with the service codes). They had the vehicle for 4 business days and once each day I contacted them for an update. I felt as if my attempts to receive information were treated as a burden to them even though I was paying for their services. I was not told anything other than “We’ll call you when it’s done”. On the final day I was told that I could retrieve my vehicle and the cost would be $2,385(almost $700 more than the estimate).

Looking at the receipt, I cannot justify this large of a discrepancy. Any time additional labor or parts are going to accrue on the owner’s part, said owner should be contacted. I suspect that the only reason they offered a $1,700 estimate is because I informed them of the 3yr/100k warranty I was offered from Red’s Transmissions which they couldn’t offer.

The combination of poor customer service, lack of communication and $700 discrepancy in price for services(without attempting to notify me) leads me to wonder how many other people have been put in my situation. I personally am going to file a complaint with BBB as well as having an investigation started for Price Gauging(with assistance from another local auto repair business)