About
Location :
Added by Jopie, at 22 December 2016
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 8:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday Closed
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15 Reviews
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21 December 2017
I went to Thomas Toyota for my first experience at buying a car. I worked with a man named Jermaine. He made the process easy, and he was very kind. He explained everything in detail to ensure I would not have any surprises, and truly gave me a wonderful outlook on dealerships. I would recommend Thomas Toyota’s to anyone looking into getting a new car!
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08 December 2017
The staff at Thomas was friendly, informative and worked to make my car buying experience a great one. I phoned ahead and they had the car ready for my test drive. They explained the options and safety features . The process did not take long and they gave me what I wanted for my trade in. The finance department explained everything in detail and I am pleased with my new payment. The 2018 Camry I purchased has met my expectations and that’s why I continue to purchase Toyota products. A big shout out to Jermaine’s professionalism and assistance in the purchase of my new car, I love it and would recommend him to anyone looking to buy a car in the near future.
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06 December 2017
The experience was nice and straight forward. Went in needing to get my window fixed. My master switch needed to be replaced. Total bill was almost 500 dollars half of that being the part and the rest labor. Ryan saw that I was missing an oil cap and brought it to my attention and said he was going to check for it in the engine bay. After returning the rental with its full tank of gas I get my keys and remember he said it was missing and I checked to see if they replaced it and they didn't. I had to check the parts department to see if they had one in stock and they didn't of course (like the switch) so I had to drive to auto zone and buy a universal one (which was the only one in stock) and I drove home. Not happy they basically let me drive off the lot w/out an oil cap so I will award this experience with 3.5 if I could put the exact rate. Nice people, they made it smooth, not completely thrall tho.
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01 December 2017
My wife and I came here to look at a used car and talked ourselves into buying a new car. It was a no pressure experience. Our sales agent, Larry Jordan, gave us plenty of time to compare and drive the vehicles, privacy to discuss, and answered all our questions with the type of service-friendly attitude that you would want. Larry, Dimitri, and everyone we dealt with made this an easy and comfortable decision. We have always like the quality product that Toyota delivers, and the team at Thomas matched it in every way. We will definitely return to Thomas.
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23 November 2017
Wasted eight hours of my life. I found a brand new Toyota highlander online that was exactly what I was looking for at a fair price. I was coming from a three hours away so I wanted to be sure I took care of all the details before I arrived- price and financing. I called and arranged everything over the phone with the sales manager, Sal. The application did not go through right away so he had to contact Toyota - or so I was told. He called me back and said Toyota approved me at the desired rate. I had his assurance that I was good to go and I was approved for financing. He gave me his word that he personally took care of it. I drove down to the dealership that night. We took the car for a test drive and liked it so we were ready to buy. Apparently, Sal lied and never put the credit application into the system so I had to do it that night. I thought it would be no problem since he told me I was already approved. I sat down with Levi the finance manager to take care of it. Turns out that by the time I arrived to the dealership Toyota financial was already closed for the evening. I suspected this was going to be an issue which is why I arranged everything with Sal earlier in the day. He told me he contacted Toyota directly and I was approved. He lied. In the end I was unable to take the car home after three hours of driving to the dealership and two hours of sitting at the dealership. I had to drive back to Wisconsin empty handed only to get a call and nine in the morning telling me that I was in fact approved. After wasting eight hours of my life trying to buy a car I will not be returning.
I would advise anyone shopping for a new or used vehicle to stay far away from Joliet Toyota. My advice to them would be to keep their word and not lie to customers buying brand new cars. This was by far my worst car shopping experience in my life.response / report this review -
09 October 2017
I went to the dealership mostly with the intent of just looking and comparing truck prices. The sales representative Terrell Williams was very helpful but no pressure. He open 4 separate trucks. Never pressuring myself nor my wife. I said I was looking for something in the 24000 dollar range. Terrell immediately know a truck that meet the all my needs. Terrell rode in the backseat as my wife and I took the truck on a test drive. Answered all our questions. When we returned to the dealership, Terrell told us what hours and days he worked but said that if we need to come in on his office hour to just let him or dealership know and he would be there. My wife and I spoke and bought the truck. The time we said yes to the truck to the time I drove off the lot with a cleaned plated truck was within 2hrs. Great job by everyone. Thanks Terrell for your time, professional approach, and just being a great guy.
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29 September 2017
I was looking for a new car and found a nice Q40, within a couple of minutes an associate came up to me and answered any questions I had and got me into the finance office after answering all of my questions. Everyone there was very polite and professional and they made it very easy and relaxing as opposed to other dealerships I had visited earlier that day that were pressuring me to buy something I wasn't too sure about. The salesman don't work for commission so you can be sure they're there to help you find the car you want. I really recommend to at least visit this dealership if you're looking for a new/used car.
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26 September 2017
I was pleasantly surprised with the service i received at Thomas. I have purchased new vehicles before and its always been as pleasant as going to the dentist, only worse. To my surprise I was treated very well and Mr. Martin made the whole process smooth and painless. I am very grateful to Shawn and the staff at Thomas. Thanks again!
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17 September 2017
Great dealership with a lot of nice people! We went to 3 other dealerships that day and this one by far was the best. If you want a great salesman to help you in your car purchase ask for Allen Salazar!!!! He was extremely helpful and nice and tried his best to get us the best deal possible on the car! Could not have asked for a better person to show us around and answer all questions! He even programmed the GPS in our car for us!!! Definitely would buy another car here and I will be telling my friends and family about how great we were treated!!!!
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02 September 2017
Larry is the best sales guy there! He took care of me initially back in December of 2016 when I first started shopping for my new car! He kept in touch and kept me posted on all the promotions so I could get the best deal!! I bought my car officially August 3, 2017 and I went in with my nephew (2 year old) and he worked with me on everything and took care of the whole process!! He has been so helpful even after the purchase! He has given me the best customer service possible and made my feel like family!!! I 100% recommend him!! If you are going to buy a car ask for him!!!
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17 May 2017
Thank you to the entire crew of Thomas Toyota employees for helping us purchase our car! A special thank you to Kavere Louis for making our purchase of our new Toyota Camry an enjoyable experience. The price was right and the service was quick; we could not have asked for better customer service. I would recommend this dealership to anyone and everyone!
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30 April 2017
Excellent service. Matt S. and Allen S. we're terrific. Made my car buying experience a delightful one. Definitely would recommend Thomas Toyota to my friends and family.
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23 March 2017
I had such a great experience here, this location turned my lemons into lemonade. I had the pleasure of working with Larry Jordan as my salesman. He was very knowledgeable, professional and informative. He walked me through was I thought would be a tiresome venture with ease. I feel good about my 2017 purchase and I would recommend this dealership and Larry Jordan to any and everyone.
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04 January 2017
Everyone on the team is friendly, knowledgeable, and genuine. Sincere, warm welcomes greet you at the door. I was lucky enough to have Mark R. take awesome care of me. He asked me what I was looking for, knew exactly what to point me towards, and had me pick out a few different cars to try. My decision was made in what seemed like a matter of moments because Mark found the perfect car for me and Tom did an amazing job of getting me on the best financing possible. I will only be coming here in the future to buy a car.
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29 December 2016
It was my first time buying a car from a dealership so i was bit nervous. Larry (the associate) was very helpful, kind and patient with me as we explored different options of the vehicles they had. He was upfront about how their pricing works and kept me informed if there were any deals or price deductions. Overall I'm very satisfied with my time spent of purchasing my vehicle and will gladly recommend a friend!
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