Hours of operation:
For those curious, this sight is open from 8 AM to 7 PM AZ time, but the general company hotline for customers is open 8 AM to 10 PM Eastern Time as of 11/3/2017.
Great group of people working here. Love the low-cost investment options; some of the best in the business. My experiences have all been great when talking to employees over the phone. Highly recommended.
Best place to work. Most ethical financial firm in the industry
Abominable! The software on the web is not user friendly and the phone agents are "unable to make corrections" due to software unfriendliness. Invest your money elsewhere because when you really need service they keep you on hold for literally hours and still do not correct the issue nor even give you the courtesy of a call back and the error is now a multifaceted problem for me to try to correct with IRS and Vanguard. I will be rolling my money out of Vanguard asap! Invest your money elsewhere.
I think my advisor was named Kyle Gerken. I'm speechless. He was clueless and I have no idea how he is working in financial services I hope Vanguard can step up their game and hire employees who know their jobs. I lost around 50k due to his shotty advice. Hope others don't follow in my footsteps.
Great place to work and Great overall company to invest with! I owe my millions to them and without their help and support my ignorant self could of never got to where I am today. Look into it for yourself.