Could we go less then one star. A custom order was placed with a contracted delivery time. They did not deliver as contracted. Update.Everything in this post is accurate. The company lied in their response stating they WON. They did not, the credit card company investigated and found the company breached the contract and refunded me the money. They ask that I should not give a bad review. Well then give good customer service
I can't say enough about the customer service. I too had the pleasure of working with Dorothy. I didn't want to keep her hanging while I decided what pieces I wanted. She agreed to give me time, as well as check back with me.
She didn't need to. When I was ready she was available and knowledgable. Great communication and terrific sense of humor. I will follow up with how shipping plays out. Until then I look forward to working with Dorothy for future purchases. Thanks so much Dorothy.
Terrible Experience. Your current ETA delivery is not 10 to 12 like you promised. I asked your company to change your response as it is factually incorrect. Yet you do not. MY FURNITURE IS PAST 12 WEEKS I STILL DON'T HAVE IT. When the furniture finally arrived at their warehouse after the contracted time they said so what it's past the contracted time. We are delivering it anyway. By contract it was supposed to be there September 20. this picture was taken September 30. You are failing to take any responsibility for your failure to perform under the contract. I also offered to settle this however the manager would never converse on the phone and only exasperated the dismal experience this reviewer experienced.
Terrible Experience. I am still waiting---change DONE waiting for my furniture. They have changed the delivery date three times.excuse me Your current ETA delivery is 14 weeks, not 10 to 12 like you promised. Please check your calendar. I asked your company to change your response as it is factually incorrect. Yet you do not. MY FURNITURE IS PAST 12 WEEKS I STILL DON"T HAVE IT. They still deny being late June 29th order placed September 30 still no furniture. They are deceitful, and when the furniture finally arrived at their warehouse Friday they said so what its past the contracted time. We are delivering it anyway. By contract it was supposed to be there September 20. this picture was taken September 30. Yes the review was written before the 12 weeks was up, however it was made the day you r company told me the order would not be delivered in the contracted time frame. Once again, you are failing to take any responsibility for your failure to perform under the contract.
HORRIBLE EXPERIENCE- I am not one to leave bad reviews but this one was so bad I thought it should be shared. I went to NOL looking to furnish a 2 room office and reception area. This was told to the sales girl right from the start. I found some things I liked and was advised the delivery fee would be a certain price. I had a witness there when I was quoted the price. I got home and browsed some more and found a couple more items that I was going to buy bringing my total to about $2500. When I received the "quote" back from the sales rep the delivery fee was $420. This is 4X the amount I was told. I am not having it delivered to UTAH! It is 17 miles. I told them that that was not acceptable to me so the sales rep told me if I sent quotes from other vendors that they could price match it. So I did and the next day I was called by a manager who offered to give me $30 off. REALLY??? He made up reasons on how the other vendors were selling me used stuff (which by the way is what I was going to buy from them as well) and marking up items!! The sales rep then wrote me and basically called me a liar about the price she quoted me (again I had someone with me that heard the exact same thing I did) by saying the price she quoted me was on one item. Why would she quote me a shipping price for one item when she was told up front that I was buying multiple items for multiple offices?? RIGHT!! She was rude and condescending and then insulted me on how much I was able to spend when my budget was NEVER discussed so I don't know how she was able to decide what my spending amount was. So, I wasted 3 days dealing with them when I could have already had it delivered by someone else. They do have good prices on used furniture but when you are paying outrageous delivery fees it isn't much of a deal! With that said I went with someone else and actually bought more items than I initially planned on and will have very nice, name brand furniture, delivered, set up and any installation done within 2 days for much less!! Most of it is NEW and better than what I was going to buy from them. So, BLESSING in disguise I guess, but I would not have wasted my time with this place to begin with had they been honest up front. The ten year warranty and being nationwide was irrelevant to me. So I am sure one customer being totally dissatisfied and disgusted does not make a difference to them but I would not recommend this company to anyone!! EVER!!
We had such a positive experience working with Dorothy at National Office Interiors and Liquidators. She made the process SUPER easy and I loved the expert advice and over all professionalism from this company. My office looks awesome! Thank you Dorothy!
I started my journey with this order in May, it is now resolved in August. I was hoping to purchase one fire resistant lateral file cabinet. Sadly, this did not work out as intended. Happily, there was one employee that went to bat for meThe Customer. Dorothy Ehmsen is definitely not paid enough for what she does for this company. She had to take up the slack, time after time, for many other employees. Thank you, Dorothy, for your help!
I am very grateful,
Eve Seale
I work for a small company in Southern Oklahoma, in a small town without a business that deals with used office equipment. I searched via the internet and failed to find such a business within 50~75 miles, but came across National Office Liquidators (NOL). My luck changed, when I called NOL and was put into contact with a Sales Representative named Dorothy E. in Phoenix. She was the most helpful person that I have run across in several years. She assisted me with my order to ensure I would receive exactly what we required. She contacted several warehouses to ensure that what I needed was in fact on-hand and could be shipped quickly to our location. Once all that was accomplished, she continued to ensure that the delivery people stayed in contact with me and the delivery was made quickly and on time/where I asked.
I was extremely satisfied with National Office Liquidators and will recommend them to anyone in need of their services. Dorothy E. was extremely helpful and assisted me from beginning my order all the way to the delivery. She ensured that everything went smoothly and quickly and she should be commended for her good work and dedication.
I just bought a couple of desks and a credenza for a home office. Dorothy was very helpful and the quality of the furniture seems good for the price. There may have been a slight delay in delivery, but once I asked for assistance that was taken care of.
Linda was a great help with our new office furniture. It looks amazing and all of our employees love it.
I had a great experience. The shipment came very fast. very professional.
High quality product for reasonable and affordable prices, how does it get any better than that? This place is perfect for building your office or simply refurbishing what you already got!
I bought furniture for my new travel studio at National Office Interiors and Liquidators - and couldn't be happier! I am so pleased with the quality of the furniture. And I can't forget to mention the sales representative - Dorothy Ehmsen - who helped me. She really listened and was able to suggest great furniture pieces that make my travel studio look sophisticated and upscale. Many of my clients say "wow" when they walk in the door. I can't believe I was able to get all this beautiful furniture at such good prices. Thank you National Office Interiors and Liquidators - and Dorothy!!