About
Location :
Added by Jopie, at 18 March 2016
Opening Hours
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 9:00 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
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7 Reviews
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28 February 2021
Great communication & the delivery process was seamless. We love our new Golden Tee! Highly recommend!
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29 December 2020
The process of buying a new TMNT Stern game was quick and easy. The website was easy to use, the game was shipped and delivered quickly, and I couldn't be more pleased with the experience.
While setting up the game, I called the Stern 1-800 number becasue I had a question and got a recording that said they were not answering calls at the time (probably because of COVID) but I could email. Instead of emailing, I called The Pinball Company and they answered the phone, answered my question, and I was on my way.
Also, I love the game!response / report this review -
19 June 2020
Great ppl good company has some of the greatest games big selection good prices
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11 February 2020
Unfortunately, this is a company I learned not to work with, and it cost me approximately $1,250.
I ordered a game from them which arrived 2 weeks later than the estimated time (5 weeks instead of 2-3 weeks, which I verified both online and by phone), but that’s ok! The thing is that the game arrived in the manufacturer’s original package, with prices and all information on it!
First, I didn’t know it’s a 3rd party product. (And I care for that due to support and warranty potential complications). Second, going to their website showed that the markup was approximately $1,250 above the manufacturer’s price (both including shipping and tax), which is available for purchase directly from them. It was even shipped directly from them! The pinball company basically charged me that extra amount as what cinemas call “convenience fee”.
I did addressed them directly prior to writing this review. They were nice and polite throughout the whole conversation, but the results were not to my satisfaction (very “political” replies).
I will not do business with them anymore.response / report this review -
27 June 2019
I had an awesome experience with the Pinball Company! They were great to communicate with and even answered my questions while they were away on vacation. My two pinball games arrived quickly and in GREAT condition. This family is a pleasure to deal with and I can not wait until we can afford another machine! I will definitely buy it from them. THANK YOU PINBALL COMPANY!!!
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09 June 2017
Complete scam artists. Run don't walk away from these guys. Bought Fish Tales pinball from them and noticed problems right after delivery. Lights out, ball seems to be stuck, fish on top doesn't even move like I've seen. I get BS answers about that being normal. When you hit a certain score, that light will be lit. One year warranty, a complete scam. Failed to tell me that is parts only. No trip charges and labor. After a 275.00 repair bill, NOW I see how this machine should work. NOW it is fun with 3 balls in play at times and lights work all the time. The parts were a measly 30 dollars the rest trip charges and labor. I didn't even try and get reimbursed as I can't deal with scam artists like these guys.Post Script. After seeing my review, one of the owners e-mailed me and said they would pay 100% for all repairs since the problems that I encountered were immediate. I did receive the check and it took some of the sting out of the whole experience. I believe their policy is 100% coverage the first 30 days and parts only after that for 1 year. Give them a chance but if buying site unseen, ask a lot of questions.
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25 March 2016
Wonderful experience ordering a game from them. Great communication and timely delivery to our office.
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