Name: The Mansion on Main Street
Address: 3000 Main St, Voorhees Township, NJ 08043, USA, US
Telephone: +1 856-751-1717

The Mansion on Main Street is a restaurant, located at 3000 Main St, Voorhees Township, NJ 08043, USA. They can be contacted via phone at +1 856-751-1717, visit their website mansiononmainstreet.com for more detailed information.

Location :

3000 Main St, Voorhees Township, NJ 08043, USA

Contacts :

Added by Jopie, at 19 February 2017

Monday 9:00 AM – 6:00 PM
Tuesday 9:00 AM – 7:00 PM
Wednesday 9:00 AM – 6:00 PM
Thursday 9:00 AM – 7:00 PM
Friday 9:00 AM – 6:00 PM
Saturday 10:00 AM – 4:00 PM
Sunday 10:00 AM – 4:00 PM

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Anonymous

19 December 2017

Beautiful place. The staff was very helpful and professional. The food was very tasty.
Anonymous

13 December 2017

Beautiful venue and staff was very friendly. Would recommend hosting wedding and small gatherings
Anonymous

23 October 2017

Bridal show was great, but I didn't like the last ballroom we were in because you couldn't see the other side of the room from where we were sitting.
Anonymous

25 September 2017

The Masion is a beautiful place. The food was delicious, there also was live entertainment. We had a server, Frank, who was not being as attentive as he should have to our group. Once we let management know they immediately took care of the situation and got us another server. Overall we had a great time.
Anonymous

30 August 2017

We originally got married here in 2013 and had an amazing time. I don't know what happened, but it seems their customer service has gone downhill. On 10/2/16 we signed a contract with Sammy-Jo (who is no longer there) for a vow renewal in 2018. She tried to give us a simple luncheon at first, but I explained we wanted this to be a second wedding. I told her about our original wedding in 2013 and she took one look at our original contract from 2013 and just said "that should have never happened". She also explained that our event could not go into the evening hours at all or we would be charged evening prices, so we signed for an earlier event that would end by 4pm because she said that was the latest it could be without being charged more. We felt like the level of service we were getting as returning customers was not very good, but we decided to sign anyway because we really loved it there.

I emailed Sammy-Jo on 7/26/17 with a question about the cocktail hour. A week went by with no response, so I called The Mansion only to find out she was no longer employed there. I was told the head of sales would call me back after the meeting she was in was over, but I didn't receive a call so I called back the next day. Then I was told she was actually out sick the past few days, so she was not actually in a meeting the previous day? I was transferred to Caitlin and she answered my question, but I expressed again that I was not impressed with the level of service and length of time(a hour less than we had in 2013) I was getting as a returning customer and no communication about Sammy-Jo being gone. She then asked me if we were married there previously; so the fact that we were returning customers was not even noted in our file. She then told me we could add an extra hour to the event for $5/person. So now all of a sudden we were allowed to go into the evening hours? I then felt like things were misrepresented from the start and was tired of the run around and bad communication. I asked Caitlin if she was my new contact and if I could get her email address; her response was "Um if you want." I felt this was an unprofessional response.

My wedding is still a year away and I was feeling like if the communication and customer service was like this now, I didn't want to deal with it when my wedding was closer. I got contact info and emailed the Sales Manager and General Manager on 8/19/17 about my concerns and that we decided to sign with a different venue due to all of the problems. Yet again, a week went by with no response or acknowledgment of my email. I sent a certified letter on 8/25/17 and received a response today from the VP of Sales & Marketing stating they got my cancellation but will not refund my original $600 deposit since it is non-refundable. He also brought up how I didn't pay the deposit in March, yet there was no actual deposit due in March since Sammy-Jo had confirmed with me via email on 1/17/17 that there was a typo in the contract and that it should have said March 2018 instead of 2017. I guess she never updated my file to reflect that. In my opinion, especially as a returning customer who was about to pay thousands of dollars again for a second wedding, they should have refunded my deposit to keep things on good terms. I am very disappointed with this experience. We used to go there for their Sunday buffet brunches too, but will not return after this. Everything was wonderful in 2013, I am just shocked how poorly things were handled this time.

Edit: Oh they responded. They say they want to treat their customers as "VIP for life" but still won't refund my first deposit. In my opinion if they truly felt those words they're saying, they'd try to make it right by refunding a $600 deposit.
Anonymous

15 August 2017

The Mansion is fine-looking venue with all the amenities and a great staff. It is fully equipped to meet your needs and desires. You will get a first class experience from the moment you step into the hotel, it is truly amazing. You must plan your events & parties here, its worth.

Contact us for an outstanding photo-shoot for your event and take away all the lifetime memories.

Chirali & Amish Thakkar
#FineArtProduction
Anonymous

24 July 2017

The wait staff was extremely accommodating with my food restrictions and the fact that due to distance I had to drive, I arrived late. They made sure to keep the event on schedule but made sure I was able to have something to eat. The Maitre D helped us get all of the gifts for the mom to be into our vehicles. Excellent service and excellent food!
Anonymous

19 May 2017

Food, view, staff members are awesome. Went there for mother's day brunch and I enjoyed it.
Anonymous

18 May 2017

Gorgeous, well landscaped grounds, perfect for pictures. The inside is also beautiful, very clean and modern, any room can be transformed to fit whatever theme you're going for with your event.. But also looks classy and elegant enough as is, without any added decor, for events such as business meetings, classes, fundraisers, etc. The staff are always friendly, helpful, and anticipate needs well. Their food is delicious, the chefs are amazing at what they do! Definitely take a tour here when planning your next event!
Anonymous

21 April 2017

Our wedding was magnificent! Everything was perfect! Samantha Serekin was absolutely wonderful and supportive through the whole process. She was beyond amazing!!

The only issue I had was the day of when we first got there. I felt it was a disorganized when we had our first look. We told guests 430 to have them come early to seat (plus I have lots of family who always run late). Instead of having them wait in the lobby, people kept coming in and looking in on us getting pictures. I was annoyed that I had to ask the people working there to have people removed. It spoiled that awe factor of having people see me for the first time.
Anonymous

03 March 2017

Great place to have a party of any kind. Had my daughter's sweet 16 party there and everything was great. I couldn't ask for a better place to have such very especial event. The entire staff made my daughter feel like a princess for the entire evening.
Anonymous

26 February 2017

Here for a conference. They ran out of food, seats & silverware. Had to wait for more food to come out at lunch & by then all seats were filled. After waiting for people to finish so we could get a seat, we were only given forks because they had no more knives & no napkins. Really?? This large facility that hosts wedding & events can't find any knives or linens anywhere? Then during the dessert break they ran out of dessert. Literally cleaned out, just crumbs on the serving plates. We've been here in the past with Concord Seminars, this is the worst we've seen it! Would not recommend to anyone after this event!! At $185 per person, they should be ashamed of themselves.