We have used this shop for a repair and an estimate on selling one of my cars. They do great work and Ed is fantastic. Took time out of his busy Saturday to assist - very much appreciated.
Excellent Service team and manager
Ed was great to work with.
In all of my years of owning cars, I have never before found a auto shop that is as knowledgeable, friendly, honest and accommodating as the German Car Shoppe! For almost a decade I have brought multiple cars there to be repaired and/or serviced. Everyone from the mechanics to the owner is highly skilled, professional and trustworthy, in particular, the service advisor, Ed Slofkiss! Ed will go above and beyond to decipher a problem, determine possible solutions and present all the most cost-effective options. He has an amazing ability to think outside the box when faced with seemingly impossible repairs. Not only has the German Car Shoppe been incredibly flexible with my tight schedule, but they have always been available for questions (even pertaining to my non-German cars) and provided truthful answers. I will never take my cars anywhere else!!
I've been taking my wife's car there for years and have ALWAYS been completely satisfied. Ed tends to take care of his customers as if they are the ONLY customers he has. He is alway personable and caring, and we have always been happy with the quality of work, as well as the reasonableness in cost. We will be moving away shortly, and I have to look for a replacement shop in our new area. Hopefully, the shop they recommended will be as great as these guys. Thanks for always taking great care of us!!
Poor customer service. My initial conversation was abrasive and they quoted me at $900 "worst case scenario" to fix. After getting the work done to fix the issue, I was out $1700!! Nearly DOUBLE the initial quote! To top it off, once I got my car back, I heard thumping noise in the trunk on the way home. When I opened the trunk, my battery wasn't mounted and was sliding around in my trunk! POOR quality. I will NOT return to this shop for work.
Posting for the second time, as it appears my prior review was mysteriously taken down. I cannot speak of the mechanical work this company does, but their reliabilityand appointment integrity leaves a lot to be desired. Despite having a confirmed appointment by the owner's son (which I was 20 min early for), my car was never taken. They were "too busy". It was disappointing that they couldn't call me to let me know so I could avoid a 40 mile drive , having left work early snd sat around for 2.5+ hours waiting for a call. And this is how I was treated having a friend who is a good, longstanding Customer.
Friendly service and very accommodating. They're good people.
I run a tour company here in Denver and need my cars and vans running smoothly at all times. The German Car Shoppe has been taking care of me for several years now and I had only good experiences with John and Ed. Mercedes cars are luxury vehicles and they need to be treated as such. Having reliable and trusted mechanics is very important to me and I would not continue my relationship if I had any doubts in their capabilities. Keep up the good work!
Traveling through CO and were having ignition problems. Took time from busy schedule to diagnose problem and schedule repair for next day. Service was great. Customer service even greater!
My family and I have been servicing our respective BMW X5 here for years. Ed and the ownership genuinely care about their client's over all satisfaction. The prices are far more reasonable than the dealership's and they KNOW German cars. If you are in need of a superior German auto shoppe this is the placebe sure you ask for Ed because he is personable, professional, knowledgeable and a straight-shooter; an outstanding face for the organization.