I lived in Nittany Gardens at Waupelani Drive. My experience was positive the apartment was neat and spacious and the office staff were always friendly. And the maintenance men were seriously the friendliest people ever.
Overall a nice, quiet living experience. It's a cheap way to live if you don't mind living far off campus. I rode my bike to campus and also had a car as a backup. Bus route was also available.
EDIT: UPDATE. JUST GOT BACK MY SECURITY DEPOSIT. I CLEANED MY APARTMENT VERY WELL YET THEY CHARGED HUNDREDS IN CLEANING FEES. DO NOT EXPECT TO GET BACK YOUR SECURITY DEPOSIT. SAD!
I have been renting from Apartment Store for the past 11 years and can say with out a doubt, Holly Kuhn (property manager), has proven to be the BEST. She shows tenants respect and compassion when listening to tenants concerns. She makes sure repairs and other problems are done quickly and efficiently. 5 stars for the Apartment Store and 10+ stars for Holly Kuhn!!
A bunch of thieves. PLEASE do not rent from these unethical people. You'll save so much of your hard earned money avoiding this place.
Avoid at all cost. They think they can suck money from students.
Worst experience of my life.
They do after hours work to flip apartments quickly without any regard to people still in the building. They say they send you documents and notifications but then charge you without any explanation.I called for clarification, they hung up on me while I was explaining my case, ended up filing a lawsuit and they settled for free rent and parking.
The apartment had not been cleaned when we moved in. It smelled of mold, the floors were sticky, the carpets were filthy, and there was a pee stain on the wall in my bedroom. When I called the office, I was repeatedly told that "all apartments are cleaned before you move in" sure.
They reluctantly sent a cleaning crew, who gave the place a quick once over and then informed us that there would be another more extensive cleaning service after the frenzy of move-in had settled down, and that the second service would include a full carpet cleaning. They never came, and the office hadn't heard anything about that promise when I later called. I gave up and shampooed the carpets myself, cleaning up the previous tenants filth.
I'm glad to be done with The Apartment Store.
I was a tenant for 3 years and the staff was always friendly, helpful and willing to go the extra mile. For example, I couldn't get to the office during office hours before moving out my apartment and needed parking passes, and one of the staff members left them under my door. The Carlton building was always clean and maintenance responded quickly to any issues. When I first moved in, the apartment was in good condition with new hardwood floors. The bathroom could be updated/cleaned better upon moving in, but considering that they rent to college students and hearing other horror stories, it was in good condition. The staff always let me know if there was any maintenance that needed to be done or if they needed to show the apartment to possible leasers. Great place to rent from!
The Apartment Store staff is helpful and friendly. There is hardly a comparison to other State College realtor agencies that usually treat college student customers like they are worthless. The Apartment Store is organized and completes most measures online, which is awesome and efficient. Also, if you experience any problems, The Apartment store is usually good about following up and ensuring a satisfied customer.
Do not rent from the Apartment Store. Although staff and maintenance are relatively nice, it doesn't make up for the poor living conditions. When I initially moved into Sutton Courts, the carpets were filthy. We called maintenance to come clean them and they showed up with an old vacuum cleaner that did nothing. Dead bugs and dirt were caked along the carpet and the wall.
During the year, our shower rod kept falling and punched a hole in our bathroom wall. Instead of patching the hole, maintenance just stuck one of those circular door stops over it. There was also severe damage to the bathroom wall near the tub that was there before we moved in. Parking spaces are incredibly narrow and most people don't even park in the spots. Maintenance comes frequently, but the Apartment Store has yet to provide 24-hour warning for when electricity or water needs to be shut off.
Also, the Apartment Store CLAIMS wifi is free, but what they fail to tell you is you HAVE TO use Windstream and rent a modem for $7.41 each month. Hardly free. The worst part is every bill MUST go through the Apartment Store, which the company then charges a convenience fee for, and if you choose to pay online, you'll have to pay another convenience fee to use a credit or debit card. ALSO, the Apartment Store overcharged us for our electricity (almost double what the previous month was) for a month when none of us turned on the air conditioning/were barely in the apartment. After going in and speaking with one of the employees, they admitted their mistake and refunded us, but overall it was super sketchy. Do not rent with the Apartment Store.
I live at the Palmerton and this building is so cheaply built its atrocious. They have good customer service and great maintenance crew and I only know that because we've had our apartment flooded 3 times within a year. Find another apartment agency to rent from because these guys are cheap. These buildings are cheap and their solutions are cheap and don't last long. And they charge a steep rent.
So in summary, don't rent from them Go to AW and sons or the other main one up here. The apartment store is the worst option hands down
The worst company I've ever had to deal withnever answer questions accurately or in a timely manner, overcharge for the crappiest apartments, people working there will give you completely different answers, they will shut off your heat or water without notice, the list could go on and on. Want to know the best part? If you work for them, they MAKE YOU WRITE 5 STAR REVIEWS!!!!! guaranteed all the 5 or 4 star reviews here were either paid for or are written by employees. Pathetic. I should've sued them when I lived in their properties for all the BS my roommates and I had to go through
I called the other day with an urgent request and I was treated with the utmost kindness and courtesy by both Holly and Matt. They went above and beyond for me and I thank both of them for their efforts in helping me and my son.