I come in at 11am on 10/29/17 to check in the lady in the front desk ask me what am i doing here.i said i have reserve a room.she said check in isnt until 2.i understand.i tried to wait in the lobby she told me to leave the lobby and i couldn't wait out infront.i wait in my vehicle then i come in at 2 gave her my id and she sees my workers get out and said if there under 21 they cannot stay.and refused me.i wanted to talk to her boss and she refused in a argument.i think this super 8 needs to be looked into and the lady at the front desk needs a demotion or fired.i have never went through this kind of hate with a hotel and travel 38 states a year.
i hope it isnt because im a biracial man id hate to think that was the case but you dont know people these days
PLEASE DO NOT WAIST ANY TIME OR MONEY AT THIS HOTEL.THERE ARE BETTER ONES AROUND THAT AREA WITH BETTER CUSTOMER CARE.
If the owner of the hotel really cares the supervisor would have contacted her for me
Showed up at 11 with a check-in in time at 2 and they refused us a room, as if all of the rooms are magically clean/available at 2pm. The maid staff starts cleaning when they arrive so there are clean and ready rooms. When I asked about cancellation the extremely unqualified employee couldn't even figure out how to direct me to their posted policy she pointed to 2 different signs neither of which had anything related to cancelation and just began shuffling papers. In short this place is garbage do not reserve spend the extra 20 for another place and save yourself the hassle.
Staff are both rude and incompetent. One person assured me I was in a non-smoking room then put me in a smoking room. Then another refused to move me to an actual non-smoking room and claimed not to be able to give me a refund because I had paid through the website I booked with, which simply wasn't true - called the website and they confirmed they had collected no money. I got out of there as fast as I could.
Very nice motel. Need more outlets for electronics. Staff was very friendly. Barebones breakfast.
Clean room, great internet. Breakfast bare bones.
The spa bathtub was nice but the room was outdated. The sofa bed was flat and very uncomfortable. The king size bed was very comfortable though. I feel like it was. Bit overpriced.
It's a nice and clean hotel. I have a friend from out of town and he exclusively stays here. It's affordable and centrally located to the main part of town.
Room was clean but like another person said, the staff made phone calls to the rooms harassing about marijuana. Turned out to be someone a floor above.
Entire staff needs educated on assistance animals and what is/is not permissible according to federal regulations.
There's a reason this "establishment" has only 2 stars. My fiancee and I had had a terrible experience. I write this not to bash the company but just to give an honest idea of what to expect.
Just like another review said, they (housekeeping)will steal from you and even they know it happens and offer to keep your items in a safe at check in(not free of charge of course). We paid for a hot tub suite and this was the main feature that attracted us to this dump. Upon check in "Zach" informed us that the jets in the hot tub don't work in our room. So i say "ok well just put us in another hot tub suite" and he informs me that every single hot tub in the facility is broken. When we got to thr room out was obvious that the jets had been broken for a long time.
My question is, why are you offering and advertising an amenity on your website that doesn't work ? If its broken, either get it repaired or take it off your website. Better yet call us and let us know before we check in so we can decide if we want to stay or not. We paid $200+(2 nights) just to not get what we paid for ? We weren't even allowed to downgrade.
The sofa in the suite was so disgustingly dirty and worn we wouldn't even touch it, same with the chairs. There were dead insects all over on the rooms floor that housekeeping just swept into a corner hoping nobody would see it. Some of the lamps don't work, a well as the socket outlets, the blow dryer and of course the hot tub. After the first night I woke up to bites lined up in a row on my abdomen. You know what that means.
Also, this is not a complaint but their "breakfast" includes yogurt, bread, bagels, oatmeal, apple and orange juice, coffee and packaged cinnamon buns. Nothing fancy.
Even after all that, they had the nerve to double charge us too. $400+ for 2 nights of everything I just described.
Enjoy your stay. :-)
Great rooms, just wish checkout wasn't so early
Only stairs, no elevator. Breakfast was a bit lacking. Otherwise it was clean and the staff was very helpful and friendly.
Be careful! You will be harassed and accused of smoking marijuana. I stayed two days. One morning the manager banged on my door and told me she was gonna call the cops if she smelled it again. The next morning, around 8am, I heard a noise at my door, so I go look and one of the workers was smelling my door but she put her finger over the peep hole. Clearly not the brightest bunch. My room was at the end of the hall. They weren't smart enough to realize that smoke travels.. The night worker found out it was a few rooms at the end of the hall I was in.