Summit Building & Roofing Company

Location :

1647 Windsor Ave, Columbus, OH 43219, USA
Added by Jopie, at 19 May 2021

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• Anonymous

  28 June 2023

  This was our first experience with the company, and they were recommended by neighbors that had worked with them previously. Nathaniel and Jamie were extremely informative and helpful, as well as professional in their approach to replacing our roof and siding after a wild weather occurrence. They thoroughly explained the process and answered all questions we had promptly. In addition, we heard that several other roofers in the area refused to give up front quotes until they knew how much the insurance was paying, which was super shady. Summit did not do this. They provided us with a detailed, upfront cost estimate and pricing and were always straightforward about costs and how the work would be completed. The workers were friendly and pleasant and I very much appreciated the fact that Nathaniel came out after all the work was complete to confirm that the surrounding area had been tidied up and was to our liking. I would absolutely recommend this company to those wanting a quality and cost-effective roof that will hold up over the years. I will certainly be reaching out to them in years to come when necessary.

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• Anonymous

  07 June 2023

  I called on Tuesday and Jamie came out on Wednesday to give me an estimate on repairing some loose siding. He said he could make the repairs while he was there. I was very happy. Great customer service is what makes a great company.
  I will definitely use Summit again.

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• Anonymous

  11 May 2023

  The crew that came out was amazing. They were professional and fast. They were respectful of our property. I was most impressed with the clean up afterwards. There was not a nail or trash left in our yard.

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• Anonymous

  05 March 2022

  I had contracted Summit Building and Roofing for a complete roof replacement. Here is my (in detail) experience.
  
  The inspection appointment went well, Josh came in and recognized the problem. I chose to replace my whole roof with new shingles and repairs to my gutters.
  
  After some time I had to follow up with him and he said Tuesday there were to drop off the inventory and parts (shingles, etc) and Wednesday install. Unfortunately he didn't mention times during the day things would be dropped off or when the install crew would come.
  
  On the day before Tuesday I emailed when the the shingles would be dropped off at my property. He replied the next morning that a third party supplier does the drop off and doesn't have a number for them. So I waited all day for the delivery. At 3pm, my Ring security camera detects a heavy duty forklift roll into my car port and drop off the items without a word or warning. I wasn't notified of a successful delivery either, and had to tell Josh myself that the shingles arrived.
  
  The next morning comes and I am at work, getting ready to clock out for the day. I was never informed of a specific time the installation crew would come, so I assumed it would be about 8 or 9 am when the sun is out and most contractors are in work. At exactly 7, multiple trucks roll into my property without a courtesy call/warning and began tearing roof apart.
  
  Me and my fiancee anxiously watched as work was being done without us being home. They had accessed my backyard too
  
  They didn't bother to ring the door bell to inform us they are working! So imagine if I was a normal customer who had kids/work life, being woken up to loud hammer impacts and drills. Very unacceptable. I have had many contractors set times when they would arrive and begin their work.
  
  So a couple of hours pass, and the owner (Jason) of the company stops by and checks out his employees and I. I told him of the incident and how uncomfortable I was with the lack of communication. He apologized and informed me that he came back from vacation and wasn't full filled in the detail of the project being done in my house. He also mentioned that a "Nathaniel" should've emailed me about speific times and dates of the when project items were to be delivered and installation to begin. I had no such emails.
  
  I later got a phone call from a lady from Summit Building and Roofing's office, informing me that I had my roof being replaced today. I told her that the crew is already there and are working. I also informed her of my concerns with their impromptu arrival. She said a "Nathaniel" should've contacted me a few days ago letting me know of when their workers are to begin the project. She told me his number and I looked back at my call history. no such attempts happened. My conversation with the lady made me feel like I "should've known" people would show up at 7 in the morning, despite a large lack of communication.
  
  So five or so hours pass, the crew replaces the roof at around 1230-1pm, and Josh (sales inspector) rings my doorbell to inform me that the crew are finishing up. I did a walk around with him to ensure all issues with my roof were addressed. I watched as all the workers leaf blowing debris and picking up any trash on grass.
  
  Overall, it appears they did a good job installing new shingles and fixing gutters, so no issues there. (See photo attached)
  
  Once all the employees left, I've noticed a few things the crew left behind, so messaged Josh to see if someone would pick up the stuff, and he said "he'll check on it and pick it up." (See photo attached) it was to rain in the evening so I threw some of items away and put the others in outdoor storage. Then I noticed my shoe had something metal on it. There was a roofing nail embedded on the side. So I had to search for any nails left behind.
  
  I was planning to give a higher score in my review but thinking back at the experience as a whole, it was stressful and disappointing. The roof seems to be good, but customer experience can be improved.

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• Anonymous

  26 May 2021

  Jamie and his crew at Summit Building did a great job on my siding. They were professional, timely, expert and conscientious. Very pleased in all respects. My wife and I highly recommend them.

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