Name: Suburban Chevrolet of Ann Arbor
Address: 3515 Jackson Rd, Ann Arbor, MI 48103, USA, US
Telephone: +1 734-663-3321

Suburban Chevrolet of Ann Arbor is a car dealer, located at 3515 Jackson Rd, Ann Arbor, MI 48103, USA. They can be contacted via phone at +1 734-663-3321, visit their website www.suburbanchevroletofannarbor.com for more detailed information.

Location :

3515 Jackson Rd, Ann Arbor, MI 48103, USA

Contacts :

Added by Jopie, at 16 March 2017

Monday 7:00 AM – 8:00 PM
Tuesday 7:00 AM – 6:00 PM
Wednesday 7:00 AM – 6:00 PM
Thursday 7:00 AM – 8:00 PM
Friday 7:00 AM – 6:00 PM
Saturday 9:00 AM – 5:00 PM
Sunday Closed

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David Russell

20 December 2017

Had a wonderful experience two weeks ago, I had to reschedule twice and they were very helpful and understanding. On the third visit I arrived at 5 pm, the latestest time to wait for service and it ran a little over expected time, but as I left they informed me I was the holiday prize winner of the day and loaded me up with gifts and free service. It felts pretty cool walking out with an arm full of presents. The waiting and restrooms were nice and clean. Terry O (my truck salesman) saw me sitting and came over to talk and was genuinely welcoming.

Good job!!
Dave Russell
Ann Marie Jambor

18 December 2017

Santa, I wish I was so filthy rich. I would buy a black Cadillac Escalade, a bumble bee yellow Corvette convertible, and a white Silverado. The service is so great at Suburban Chevy of Ann Arbor, I know my cars would be serviced appropriately. Employees there are very respectful and courteous. Merry Christmas to each and every one of them.
Haley Kappelman

08 November 2017

Service Department..
They don't acknowledge when something is wrong. They're rude. They're incompetent.
Ann Arbor location, I am wondering if it's being ran by toddlers.
It is worth the drive to Canton Location for a service
My goodness.
Appalling.
Which is too bad because everything else seems acceptable

I even liked our salesman..
Which is saying a lot.
Disappointed Customer

22 October 2017

I took my car in for a diagnosis and possible repair. Due to supposed "miscommunication" between Suburban staff, my car was damaged further by the technician. Management not willing to right their many wrongs to my satisfaction. After almost 4 weeks with my vehicle at their service dept., I no longer have a working car. No other repair shop will touch my car because of the damage Suburban caused. Please do not take your vehicle here for service. It's just too risky! I am still seething from the nightmare that occurred at this dealership and the incompetence of the staff. You are just a number there. They think they're too big to have to care about the little guy. Stay away if you know what's good for you!
Eric Fallows

31 August 2017

No pressure dealership with their customer experience truly being it's centerpiece. From the coffee, to the friendly and funny communication, and punctual feedback from Charles. Jamie, and Melissa are an excellent team that will take care of you, and ensure that they meet your vehicle needs. Very happy we decided to lease our very first brand new Traverse through this dealership! Highly recommend.
Olivia Radtke

22 August 2017

This dealership is clean and friendly. From the moment I walked in the door I knew I was appreciated and respected. The staff is very friendly and not pushy, nothing is worse than a pushy car salesman. I was not pressured into anything and given time to make the right decision and drive cars I knew I didn't want just to make sure. Melanie was a great salesperson and answered all of my questions and made the process smooth. The General Manger, Robert even stopped by and talked to me and made me feel important. Very friendly manager that runs a great dealership. I will be sending anyone I know there. Mel Crossman made sure I was taken care of and even check back in with me after the sale to make sure i was happy with my purchase, she was great
Jeffery Deloach

13 August 2017

Great! Very thorough and professional. My service guy, who's name I can't recall, was fantastic. Made sure everything was done well and made extra efforts to get me the best deal. I have a Mercedes, Bmw and Cadillac. Suburban Cadillac service surpass them all by far! In fact several times I've visited the former two dealerships and I've contacted the manager because of the lack of service yet there's no lack in charge. Bottom line, Suburban is the best! You will know what I mean when you visit.
Brandon Smith

04 July 2017

Mike Burns went above and beyond to find the exact car I wanted within my price range, with even more options than I could have hoped for! He made everything as comfortable and straightforward as possible. We’re thrilled with the quality of our vehicle, and could not be more pleased with the service at Suburban of Ann Arbor! We walked away with peace of mind from a vehicle purchase, which was a new experience for us. We will definitely be back to see him when the time comes to buy our next car, no doubt about it.
Megan Davison

25 May 2017

Jamie and Melissa were AMAZING. Never in my life have I had such a smooth car buying experience! They were able to help me trade in my old car and put me into a beautiful new car that I am SO happy with! They are an awesome team and just great people and I am definitely a lifetime customer. THANK YOU Jamie and Melissa for doing what I thought was impossible and making it so easy! You guys rock!
Tara Bernth

07 May 2017

Great customer service and very friendly, helpful staff. My buying experience was great and now that I get my new car serviced here they are just as helpful as at the purchase time. All my concerns are promptly addressed and I really appreciate it!
Ciara Sims

05 May 2017

Rodney, Cliff and Bob were wonderful to work with. They got me in to a 2017 Chevy Cruze the night before my wedding and I couldn't have asked for a better team to work with. They really worked with me and got me the best deal that was affordable for me. They stayed late way past their closing time and I appreciate all their hard work. They really made my day and I plan on returning in the future when my husband decides to trade in his vehicle. I would recommend all of these guys to work with, they really cared about helping me make the best affordable decision. Thank you again.
Juliana Stange

18 April 2017

I had an awful experience with this dealership the first time around. My car went through the body shop and also the service department. Not only was my car not repaired but when I got it back, it was scratched in numerous places and my breaks were messed up. On top of the absolute worst attitudes with a dark haired girl in the body show and a woman in the loaner car return (short dark haired). This is not the first time it's happened here. Truly disgusted with most everyone here and their lack of customer service and attention to my car.

HOWEVER, Dominique, the manager over the body shop, and Kurt are FANTASTIC. The two of them were quick to come to my aid and provide the attention needed. They actually drove down to my house with a rental and took my car back with them. They completed all the repairs themselves and also fixed other issues that were unrelated. Dominique bent over backwards and went above and beyond to rectify the issues and ensure I was happy. He truly did amazing and I am very thankful for him taking this into his own hands and taking care of everything. He called to keep me updated throughout the process. When I picked up my car (he offered to drive it back to me, even), they both walked me around and showed me everything they did and make sure it was exactly how I wanted. They found and resolved issues no one else told me about and others that they simply ignored prior. This only took a couple of days even around a holiday. I was completely done with this dealership prior to him taking this into his care. Now, I will return and work with the two of them solely, seeing that they really do have a passion in customer care and attention to needs. Thank you!!
LORRAINE STRINGFELLOW

23 March 2017

I came in for a recall that I anticipated would take hours, only to my surprise did it only take an hour to complete. However, in that same time frame I received a complimentary oil change as well as a car wash. All within an hourat a dealerI was elated. This was the best service experience I have ever had at a dealership. Oh, did I mention the coffee was excellent with a wide variety to choose from. I will continue to bring my vehicle back to this specific dealership in the future.