Fantastic customer service! From booking the appointment to leaving the door, all employees and the service department in particular were very friendly. You can tell that they really value our business. The lounge is very comfortable to wait in while the vehicle is getting serviced, and they got it done in a very timely manner with a full review of what they did at the end. Highly recommend if you need your vehicle serviced
Still having problems with our CRV 2016 not starting. Service is still not able to solve the problem. CRV came to a complete STOP exiting Rt79 last evening.
Great service excellent salespeople. Personally, wife and I have bought 3 Harleys and a ATV from them.
Great shop. Loads of selection. Make sure to tour the warehouse too. Lots of used bikes to see there as well. Wall of Honda generators was sweet. Power goodness.
Great customer service, prompt, and completed the service on time. The lounge was a great place to wait for the techs to finish the repair work. Great experience
My experience went well. Received all necessary help and more. They were out of the item I wanted but ordered it for me and will let me know when it arrives. Good service and good pricing. Shop there again.
Horrible. James= complete jerk ask anyone, Brock= ignore you hes on his phone txting 24/7 when you go there, the other kid hazen or whater is the only one ill deal with if hes not there just walk out save your self the trouble. Good tip just go to harley davidson in erie get yourself a 10% discount for everyone just get put in there system takes a minute! Ordered stuff online they woulndt return it even though it was from HD online and stnt was listed as the return store they recieved credit for the sale. Run around on the phone with HD later yup stnt has to return itduh like i tried to tell them it was on the paper but james pretty much has the screw you attitude aint gona return it till HD called him then ok theyll do it. Stnt's managment need to crack down on the people at the service desk its horrible and unprofessional. Be nice to customers(no attitude) and put your phone away at work it looks bad come on guys thats basic customer service 101. Any rate wont buy there anymore its been 6-7 times past month since i bought my harley i been in there and everytime those 2 ruin it. Brought it up at work on break since i work at a shop full of harley riders and everyone agreed those 2 are just bad buisness thats why everyone switched started going to erie way better customer service. Did i mention how cocky and rude james is??? If dick or brian would like to sit down and talk face to face about how my entire family has bought from there for years and threw it away over 2 idiots schedule me that meeting.till then ill spend elsewhere
Service department and parts counter are great help
Staff is really great, will always come back to have Justin sell us a bike.
My GPa bought some equipment from here it was OK, salesman forgot to send parts when the equipment was delivered. He seemed kind of disorganized but did make things right that were messed up.
I bought a bike from them and the next year I had them inspection my bike .No problem than this year they told me my bike won't pass inspection because of my lights.so funny they sold me the bike with the lights already on.please don't do business with this scammer.