Waiting for 2018 S550 to come in!! Just can't wait to have it Steedaized!! Just got into this new performance enthusiast market, great people in this community!!
I have the Steeda progressive spring on my S550 the ride quality and stance are awesome!
Worst customer service ever!!!!! I ordered parts from them for my dad for Christmas, half of my order arrived no problem, the other half wasn't sent to my shipping address, it was sent to my billing address. So it was stolen, I called them told them what happened and they told my before they could fix the problem and sent me my parts to the right address they had to file a claim. A month went by and I kept calling and they wouldn't return my calls, they were doing nothing to fix there mess up. They kept telling my the only way I could get my parts was to buy them again! Then they finally sent me my parts again I was waiting, waiting, waiting, and believe it or not they sent it to the wrong address again!!!!!! They I called them to tell them they messed up again and they got an attitude with me, and now I still haven't received my package because it keeps getting redirected to try to get it to the right address. This it by far the worst customer service I have ever had to deal with, I will never order anything from steeda autosports again.
Being a Mustang lover, I have been following Steeda since high school. However, it wasn't until recently that I ordered my first Steeda products for my '12 Fusion Sport. This included upgraded suspension components (lowering springs and rear swaybar), CAI and tuner. The reps at Steeda were fantastic. They provided great advice based on what I was looking for, and were extremely helpful in answering all of my questions. Their support staff was even accessible (on a Saturday) when my mechanic had a specific question regarding a code for the tuner.
The products were shipped timely and arrived without any hassle, and overall, the process was incredibly smooth. This is a great company and they take very good care of their customers. I will most definitely be doing business with Steeda again in the future. Thanks guys!
I have ordered several parts from Steeda over the years. The first batch was exhaust components, front tower brace, and 'Stop the Hop' package for my 2003 Cobra. Those components seemed to function well, and my installer, though he got them in, commented that he was surprised that they did not fit better/easier. I didn't think much of it, and motored on. Fast forward several years later, but only a couple of thousand miles (car currently has 50k, NOT a daily driver). I ordered a laundry list of suspension components including sway bars, dampners, springs, ball joints, linkage, etc. etc. ALL at the Steeda salesperson suggestion when I outlined what I wanted to do for the car. These parts ARE NOT installing the way they are billed as going in, NOT altering the ride height as advertised, and NOT lining up with one another. My installation tech has called several times for technical support from Steeda but is unable to get any straight answers or advice beyond what amounts to a giant 'shrug'. I was present during one of these calls, and it is clear that no insightful help is being offered. I also have written to Steeda twice with my concerns and with questions, and have received ZERO response. This is not my first time around the block with aftermarket components for cars. I am a 41 year old professional, and own 4 cars. I am not beating my cars, damaging them, or racing them. There is no reason these components, all essentially ordered from Steeda based on their advice, should not be plugging directly into the car. Furthermore, whatever issues are cropping up should be able to be addressed by proper Tech Support from Steeda. If Steeda is willing to work with me and my installer, then I may change my review or retract it. But as of now, they appear to have sold me components that do not work as advertised, do not work with each other, and have no technical support to back them up. If this issue remains unresolved, I will ship all components back to Steeda, take up the cost of the components with my credit card and seek other courses to settle the cost incurred by my installation technician.
Positively the best parts you can put on your car. And everything is made in the United States!