Buying a car can be a grueling experience but it was pleasant doing business with the Spitzer Team at Hartville! A great deal also !
I had a great experience buying my Ford Edge from Spitzer Ford in Hartville. Quartni Whited was awesome. We went in with a goal and they definitely met are goals and we walked out of there with exactly what we wanted and a little under the price we were going for. I will for sure recommend Ford Spitzer to everyone I talk to who is looking for a new vehicle. Thank you again for all the help and great service.
Great! They took good care of my car. The guy who checked me in/out was super nice, knew his stuff, and did great job ensuring everything was set right. They also we're very curtious and welcoming with my service dog.
We came to this dealership based on a truck that was listed as available on line. We drove over an hour to check out this truck. Prior to our making this trip I emailed back-and-forth with a salesman and spoke with a representative and made sure that the truck was equipped as it said it was on the Internet. When we arrived at the dealership the truck was there, it was not equipped as promised it was not even close. All they were intrested in doing was trying to get us to buy something new, a classic bait and switch scam.
The manager who met us in the parking lot and got us hooked up with the saleswoman then completely disappeared from the picture leaving the saleswoman to deal with us. Did not come out of the store wouldn't talk to us any further. Made no apology or even tried to appease us in any way. Stay away from this dealership if you walk into this dealership turn around and run away as fast as you can.
My wife and I recently purchased a car from Spitzer Ford in Hartville, but we'll never buy from this dealer again. During the shopping process, we received a verbal agreement on a discounted price from 2 separate salesmen. The price fit the budget and we liked the car, so we agreed to purchase it. I went through the signing process for the mountain of papers that comes with a car purchase and they conveniently left the actual purchase agreement for last. I got to that paper and asked, "Why is this not the price we agreed upon?" The salesmen said, "My manager wouldn't let us sell it for that price so we had to go with the listed price instead." Nobody ever thought it was necessary to pass this information along to the customer. In hindsight, I should have walked away from the deal right then and there, so shame on me for actually signing the papers. So congratulations, Spitzer. You made $400 on that transaction and lost a customer for life.
Very bad. SALE lady didn.t know nothing and could not help me. Went. To other Ford dealer and was help and going back this weekend to buy a new Ford
Went to look at a truck that their website had advertised. When we got there (40 minute drive) was told that vehicle was in Mansfield and their website display of inventory is not accurate. Wanted to look at another vehicle there on lot but sales men had no information on what vehicle had options. In my opinion you should have paperwork and details for everything that is on your lotespecially if you are selling it.
Check your paper work very carefully, we had to return to do the paper work over because of mistake and they still have it wrong. They give you free car wash for life that's if you have about 10 to 20 minutes to waste. To get the "the free car was you have to go to service wait for them to find a porter and then he will take it thru for you . the have a lot to learn about customers and there needs not the dealerships needs.
Worst service experience ever. I'm not made of money so recommending we throw parts at my wife's SUV and see if that fixes it doesnt make me happy. How can you charge me a diagnostic fee if you never found the problem ?
We have just purchased a pre-owned vehicle from Spitzer Ford in Hartville, Ohio. We had been looking for a particular type and color of car for a while, and found the car that caught our interest, on the internet and contacted them on Saturday. Mr. Matthew Burnworth was the salesman who went above and beyond, the extra mile to help us out. We live over 50 miles away and did not want to drive down to look at a car that would not be as we hoped for. Mr. Burnworth went out into the lot and gave it a good looking over and assured me that it was worth the drive. (And it was.) When we arrived at the dealership, Mr. Burnworth gave us a VIP welcome, and helped us in every way as we inspected the car, he was more than patient with our questions, and was very knowledgeable about the car we were interested in.
We also met Mr. Mike Freeders who helped answer some not so typical questions about warranties, mechanical issues, and dealership, we found him to be most friendly and very knowledgeable.
After we made the deal, we were introduced to the F & I Manager, Mr. Andrew Anderson, and he proved to be just as helpful and knowledgeable, and made us feel right at home.
All in all, this was one of the best experiences I have had in my 70 years of buying a car. The folk at Spitzer are truly The Friendliest, Most knowledgeable, and helpful when it comes to buying your next automobile, stop and see them today !! Good Cars, Good People, Good Time at this dealership. Note: I do not nor/ ever have worked for Spitzer, This review was unsolicited
I had a good experience today, I should say every time I stop in for service. I worked with Rebecca in the service department to get my vehicle serviced. She walked me through all of my recommended services items and reminded me of my service rewards that I had accumulated. I did have a slight issue where something wasn't just right after the service appointment but Mike and Rebecca were more than willing to fix the issue and make it right.
Thanks again!!
Took my 2010 Chevy HHR in for a free car wash. The driver's side interior door handle had been a little loose for a month and a half. No big deal. The employee who took the car to wash it returned with the interior handle in their hand. Long story short, since there was some responsibility on both parties they agreed to provide labor to repair the problem and allowed me to find and supply my own aftermarket parts for the repair. Door handle is working fine.
I had a pretty good experience here. The price we ultimately negotiated was really good, but I definitely had to work for it. They definitely engage in old school sales tactics. Be ready to spend a solid three hours to closing but it ended up being worth it.
I bought a 2013 Ford Fiesta with very low miles. I had it for 6 months and had to take it in 4-5 times for different reasons. The last time I took it in they told me nothing was wrong with it. I would be driving and all of my emergency lights would start flashing on and my headlights would flicker off. Finally I took it in and told them I didn't want it anymore. They told me they didn't see anything wrong with it and they put it back on the lot. I requested a car that didn't have more than a $300 max payment and the only car I was offered was a 2016 with a payment of $314. Everyone was very nice and understand; they did what they could. It was just a very frustrating situation that I now have to pay for their mistake.