About
Location :
Added by Jopie, at 12 August 2015
Opening Hours
- Monday 8:00 AM – 6:00 PM
- Tuesday 8:00 AM – 6:00 PM
- Wednesday 8:00 AM – 6:00 PM
- Thursday 8:00 AM – 6:00 PM
- Friday 8:00 AM – 6:00 PM
- Saturday Closed
- Sunday Closed
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14 Reviews
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30 October 2021
I brought guinea pig Penelope here and had such a great experience. My usual vet for my cats & dogs doesn't care for "exotics" so I had to reach out to other places. Blue Lake was so kind & caring and did not charge an exotic fee as many other places do. They worked hard to squeeze her in the next day and worked with/around my schedule so I was able to drop her off in the morning and pick her up any time later that day. Love it! Going forward, I will bring all my guinea pigs and bunnies here!
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25 October 2021
We couldn’t be happier with Blue Lake! We have two pets (cat and dog) that we bring in and it’s always a smooth visit and we can tell they care about our pets! We had an older dog (15 year old lab) we unfortunately had to bring in to be put to rest and they were so respectful, gave us time and didn’t rush, even knowing we had no other option, they even cried with us. I would recommend them 1,000 times over as we are so grateful for their work.
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11 October 2021
Have been taken my Nike hear since day onethey have been extremely helpful and patient with her needs/care. We enjoy are time with the staff, they're the best! I would definitely recommend that you take your pet to Blue Lake, they will care for them like their own!!
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14 September 2021
Took my 10 year old lab here for a second opinion on some health concerns they answered all my questions and we got him on the correct medication :) very happy with the friendly staff, knowledgeable team, and overall great experience. Thank you!
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18 June 2021
100% recommend Blue Lake Animal Hospital! We take all of our animals here and always have a great experience. Dr Will has done surgery on our English Springer Spaniel and she experienced a comfortable healing process and experienced no complications. He is extremely skilled and was able to adjust her surgery as needed during the procedure. We have also taken our cat here for her annual exam and vaccinations and had another great experience. The staff is very friendly and quick to respond to communications. They are also flexible and willing to go above and beyond for your pet's care. Dr Will and Dr Heather are knowledgeable and great at what they do, they involve you as a team to optimize your pet's health. This veterinary office has a great family feel to it and we will never go anywhere else!
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08 November 2017
Very happy with the way my 🐈 and I were treated. Answered my questions. Will be going back there for future appointments.
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12 October 2017
Don't ever let your "puppy" growl (while they poked at his stomach) or bark while first walking in the doorthese puppy traits scared the Vet and staff and they never forgot. Now our puppy is treated like a wild animal while there, and after surgery last weekwouldn't even let him recover overnight. Made us pick him up after. Probably charged full rate too. Not the vet I want taking care of my animals. Our 2-year-old plays better with him, and gives him commands toosuch a scary puppy!
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11 October 2017
South Crossing is the best! I would recommend to anyone that is looking for a veterinarian for their pet. They care about your pet.
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26 August 2017
When there is something wrong with the furry member of your family you want to go somewhere where not only your pet feels welcome and safe, but you do as wellas soon as we walked in we knew we were in the right place! The staff is very knowledgeable and very helpful. Our little dog normally gets all worked up at the vet, not here! She remained calm and I'm sure she could feel the love and kindness shown by the staff. Nice, new facility, very clean and smells nice, too.
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25 November 2016
Dr. Fraley:
Total lack of professionalism. Does not keep up to date with current treatments available for felines. Not knowledgeable of feline behavior. Operates in a reactive vs. proactive manner. Claims to be caring & compassionate but her actions/reactions are hypocritical at best.
Our 19 year old Turkish Angora “Fuzzy” had been seeing Dr. Fraley for close to 7 years. All of the following listed as “FACT:” is common knowledge on Google and has been confirmed with a Board Certified DVM feline expert we consulted for 2nd opinion.
Blood work showed kidney disease. High levels blood urea nitrogen (BUN), creatinine and anemia present. We began regular SQ fluids and appetite stimulants to attempt to bring the disease under control.
We asked why Fuzzy was eating her cat litter.
To which the response was, “I've never heard of that before.”
FACT: Felines with anemia will eat clay litter in an attempt to replenish iron content in the blood.
We asked if there was a treatment to help with the anemia. Her answer was “no”.
FACT: Yes there are 3 Iron Dextran Injection is the first of the the 3 options.
We asked if there were additives to the SQ electrolyte fluids that would be helpful to the condition.
Answer was “not needed at this time. Increase dosage from 100 ml daily to 100 ml 2 times a day”.
FACT: Should have been on Lactated Ringers with Potassium chloride 20mEQ 10ml b from the beginning.
Fuzzy started having seizures (5) in a single night last week. Time spacing between seizures every 3.5- 4.0 hours. got her in to see Dr. Fraley at 8:30 am with a half hour to spare before next seizure. Prescription was wrote for Phenobarbital which I was told I could pick up at any pharmacy.
FACT: 4 Pharmacies within 5 miles did not carry the dosage prescribed (Meijers, Family Fare, Rite Aid, and Walgreens) 2 of the pharmacists said they could order it which would take at least a week and we'd be lucky if any pharmacy in Grand Rapids carried it.
I asked if a diazepam injection could be given to prevent next seizure. I was told that the injection is only given when the animal is in the middle of a seizure.
FACT: The injection could've been given and would have prevented the next seizure that had to be experienced in the car, while driving, less than 5 minutes from leaving South Crossings.
The next set of blood work drawn came back the same day because a rush was put on it by request.
The next call I receive from Dr. Fraley later that day was a recommendation to have Fuzzy euthanized because of the blood work results and she would alert Dr. Gavin that we may be in the next day. After all these other things had already been stacking up over last 3 weeks we, the entire family, decided to seek a second opinion from an expert instead of an ears, nose, throat DVM. I requested last Monday that ALL of Fuzzy's medical records be transferred to the other Veterinarian who performed the radioactive iodine treatment for Fuzzy 3 & 6 years prior for the 2nd opinion. Which was the same expert that Dr. Fraley had referred us to in the past.
FACT: Only the last set of blood tests were faxed. Nothing else of the 4 week history was sent.
Here is my final break point:
FACT: Dr. Fraley calls my cell phone 2 hours after I request records be transferred. She begins to chastise me stating verbatim, “I have been caring and compassionate towards your family and Fuzzy during this time. I have called you after hours to address needs & concerns. You have lost faith in me as Fuzzy's doctor. I don't believe I can work with you or Fuzzy any longer because you have lost faith in me.”
Excuse me?
Deny treatment that's caring and compassion at its finest, now isn't it.
It is every patient's and patient advocate's right to seek a second opinion from a specialist without being chastised. It is also a patient's right to have complete medical records transferred to another doctor. It doesn't matter whether you're a medical doctor M.D. or a doctor of veterinary medicine D.V.M. it's called professionalismresponse / report this review -
24 August 2016
Awesome and quick service. Friendly staff.
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25 May 2016
Caring doctors who provide multiple treatment options after discussing the health issue thoroughly to ensure efficient and effective results. Convenient appointments and barely a wait.
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03 March 2016
Dr. Gavin and Dr. Fraley treated our first black cat, Midnight, for 15 years. Midnight was a stray and an indoor/outdoor cat so he had to have several operations to stitch him back together after his too close encounters with other animals. We were always so pleased with everyone's compassion and expertise, especially when Midnight was seen during the last few days of his life. Dr. Fraley wrote a very touching note to us after Midnight died. Now our new black cat, Ace, is being seen for routine exams. I am very pleased that when I took him for a dental exam last Saturday I was told that he didn't need to have his teeth cleaned for at least a year. I appreciate their honesty and their friendliness! :)
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19 August 2015
South Crossing has served us and our pets (cats, dogs and horses) for over 25 years. We have had an excellent experience of care, concern for our animals' health and well-being, and kindness when we faced the cancer of our beloved Great Dane and later, our lab. We highly recommend both veterinarians and their staff. We are grateful for their expertise and care throughout all of these years of pet ownership. We highly recommend South Crossing Veterinary Center to anyone who has a beloved pet!
Cheryl Blairresponse / report this review
