the process was very easy. John P was a great salesman to work with. I would recommend this dealership to many. Service was great, they made me feel welcome, gave me a fair value on my trade and treated me like they knew me for a long time. The salesman even came to my business at Thirty's Craft Pizza & Beer with his girlfriend to give our business a try. I will look John up when I need another new vehicle.
Wayne Sera and the rest of the crew at Smail made buying my first new car suck an enjoyable experience. They answered any and every question I had. I definitely look forward to doing more business with them!
I went into Smail knowing pretty much what I wanted already. The salesman, John, knew pretty much everything there was to know about the vehicle I was looking at, so it made the process very quick. I was in and out in about 3.5 hours, and I was trading a vehicle in. My last purchases took a lot longer than that at other dealerships. It was just really quick quality service.
I knew what I wanted basically before I got there but after meeting with their sales agent Jason I was hooked on the CX-5. Dealing with him was quick and easy and really no nonsense when I came to what I wanted to pay and what I wanted for my trade-in. I've only bought four cars in my life but this is easily the best experience I've had so much so that I'm actually reviewing a car dealership five stars
Great sales team, efficient and freindly. John Poole is the guy to see when looking to buy a new car. He really knows his stuff and was very hospitable.
I was charged for a repair that should have been covered under bumper to bumper warranty. Then 2 days later the exact issue reoccurred.
Turned in a Mazda lease. First I was turned away when I wanted to do it because they were busy. Set up appointment to return next day and it literally took 4 minutes. I signed two pieces of paper and the Smail guy took the odometer reading and that was it. The Smail employee told me he would send my license plate back into Harrisburg for me. This was several weeks ago. Harrisburg never got it. State sent notice that I didn't make plate registration payment. I called and told them that I turned it in. They said it was not and I had to get notarized statement of Tag abandonment and send it registered mail to PennDot. To boot, Mazda picks up leased car after you turn it in and inspects it at an undisclosed location without you even being present. You are left at their mercy weeks later when you finally get a bill. Never again Smail and never again Mazda. Too many dealerships and too many car manufacturers to deal with nonsense.
Love this place, I've bought 2 cars from them, my first was a Mazda 2, now I have a Mazda 3, great service, very friendly, and when I want my next car I will be going back to Smail Mazda again.
Always professional & courteous, Smail Mazda are the only ones I trust to service my 2013 Mazda CX-5. I choose to wait while my service is completed in their comfortable, well lit & clean waiting area where a variety of beverages & popcorn are available free of charge.
I leased my car from Smail Mazda and would recommend this auto group to anyone on the market. I went in looking at a couple different cars/brands and they not only got me a great price but took me to the honda dealership to compare the cars side by side. I ended up choosing the 2016 Mazda 3 and could not be happier with the car or experience I had. I will be returning at the end of my lease and hope to work with them in the future. John Poole was my dealer and worked with me for a week to make sure everything lined up and my payment was one that I was comfortable with. All around, it was a great experience!
I would like to start off this review by saying that I am strictly giving this a 1/5 based solely off of one person. My salesman, John, was absolutely wonderful. Very thorough and detailed, and took me on the longest test drive I've ever been on. His manager, Joe, equally as wonderful. Both were prompt and sufficient when it came to getting me what I needed, and working with me on price. This transaction was then passed onto their finance man, Nick B. Nick initially called me, very politely, and spoke with me. He ended conversation with 'I will call you back.' I never heard from Nick. I left him a voicemail, and spoke with several people to try to get in touch with him (who also informed me that they could not get in touch with him as well) I finally left him a voicemail stating he needed to call me back, or I was going elsewhere, which was recommended to me by one of his coworkers. He then called me right back and informed me that I was not his only customer and I needed to wait, that he did not have time to call me back. I work 60 hour work weeks and this was a time sensitive situation, as it was my only day off for the next two weeks. As I understand I am not the only customer he had, the communication informing me whether or not he was even working on anything was non existent. He was rude, and inconsiderate, and cost his company over 30k. I work in customer service for a living, and the way he spoke to someone willing to spend such a large amount of money was absolutely absurd and offending. I will share this review with every person in the market for a new vehicle. As I stated earlier, everyone else I encountered was wonderful. One person with such a horrendous attitude is going to ruin all the hard work the other ones are putting in.