I fully recommend this place. Going into the study I was unsure of what to expect but the staff made me super comfortable and the process seamless. The office and rooms were clean so I seriously have no complaints. If I had to say, the staff are the highlight of this place. Friendly and knowledgeable from my experience.
Sleep and CPAP Center made the entire process smooth and easy. They handled all the insurance paperwork quickly and responded to all my questions via phone or email promptly. They made sure I understood my study results and thoroughly walked me through how to use my CPAP machine. I highly recommend them!
This is the 3rd sleep lab I have visited for a mask fitting and it is the only time I have left satisfied with the service and the equipment I was provided. I am very large and the previous masks I tried were intolerable. Tori was really patient and dedicated to helping me find the right fit. I wore my new mask for the first time last night and was very satisfied by the fit and feel.
The lab is also very clean and well maintained. The staff was lovely and I would 100% make the long drive again rather than go to my local sleep lab.
Wow, I just had the best time at the Sleep and CPAP Center! The owner is an absolute gem. She made me feel so cared for and totally took away all my worries. Seriously, her personality is incredible. When I walked into the center, I couldn't help but feel like I was entering a cozy and professional environment . The place is super nice and has such a welcoming vibe. They've done an awesome job with the decor and creating a relaxing atmosphere.The owner really knows her stuff. She listened to all my concerns and took the time to understand my needs. She had this amazing ability to put me at ease and make me feel like I was in good hands. It's clear that she genuinely cares about her clients and wants to make sure they have the best experience possible.The staff members were also fantastic. They were friendly, helpful, and knew their stuff. They were always there to answer my questions and guide me through the different products and services available. It's refreshing to encounter such a caring and knowledgeable team.I was impressed by the range of options and resources available at the Sleep and CPAP Center. They have all the latest technology and a great selection of top-notch products. It's clear that they've put a lot of effort into creating a one-stop-shop for everything related to sleep and CPAP. Overall, I can't say enough good things about my experience at the Sleep and CPAP Center. The owner's wonderful personality, the welcoming atmosphere, and the genuine care they provide make it a truly exceptional place. If you're looking for a sleep and CPAP center that will make you feel right at home, this is definitely the place to go!
First, I want to emphasize that the staff is great, the facilities are super clean and the decoration is outstanding (one inexperienced guy shouldn't be the face of all).
Since my first review I went back, talked to the owner and staff. They went above and beyond to make sure my expectations were met.
In this case a bad choice of words from an employee neglected the customer's rights and I just wasn't patient enough to do the dance; so I just left.
The feeling of being sleep depraved due to my medical condition, the employee's young age and lack of experience was the combination for a bad recipe.
I feel very confident that this experience will bring lots of positive change to the place and I will be going back in the near future for my care and supplies; as it takes a great deal to see the bumps in the road and decide to make a smoother ride for the customers.
Thanks
Original Review:
I was there last night and the room was as cold as a meet packer freezer, when I requested the temperature to be adjusted to the same temperature as the rest of the office they denied my request as per "The Owner Disliked the Themostat to be Adjusted " then I requested the vents to be closed and I got the same answer. My nose clogged and my throat started to hurt as I could only bread thru my mouth. I decided to leave, and the front desk advised me that I would be charged $200 for a No Show, to what I replied: "To tell the OWNER, that I decided over the temperature in my room and over my well being; also to hire a lawyer if he/she would like to pursue with the billing". Few minutes later as I was getting ready to leave, they offered me to take the sleep monitor home at no additional charge.