Our flight was early, but our driver made up all the difference, hustling to help us inside the airport, fantastic personal service, great information on the Seattle area. Very comfortable and clean ride. Thank you Volva and company, your we're a God send and we were honored by your service. God bless.
Was quoted $205, so I booked the service but then got a text the day of saying the rate was actually $390. When I called they said they quoted me the wrong rate even though I gave them the addresses at the time of booking so I canceled
Fabulous, reliable service. We have used this service 5 times since August. Their system automatically sends day prior reconfirmation, driver has been dispatched, driver enroute, driver onsite. Such piece of mind. Drivers are professionals and vehicles immaculate. Highly recommend their black car service.
DISHONEST PRICING. The invoice for a one-way trip is $140. What you are NOT told is that $22 of that is an automatic "gratuity". It is only after you pay that the "gratuity" is made visible. Unless YOU check the itemized receipt you will just think you paid $140 for a ride (but no tip, yet). Which means, if you tipped when reaching your destination, you tipped twice. Why is the "recommended gratuity" NOT shown BEFORE you press confirm? It only shows a TOTAL COST of $140. Why is the gratuity hidden until AFTER you pay?
If I could rate all of the customer service interactions with this company, it would be 5 stars. Especially for Gary. Unfortunately this review was a long time in the making and the three stars is due to the shuttle service we hired for our wedding day at TreeHouse Point shuttling our guests to the venue nearly 45min too early which ruined our photography and videography timeline for the day. I was forced to go hide in the main lodge on site so the guests wouldn't see me before the ceremony (45 minutes of expensive photo/video time wasted), which forced me to take my bridal party photos on an old balcony instead of in front of the iconic treehouses I paid over 15K for. My family was angry that we couldn't take our family photos before the ceremony as planned, only the groom's family got photos done beforehand since no one cared if they saw the groom first, which caused an argument to ensue between some family members and I had to do damage control when I should have just been having the time of my life. To their benefit, my husband altered the drop-off time (and he said a hard arrival time) a day or so prior to the event BUT he was told by the person he spoke with that this was noted on our itinerary and would not be an issue. Clearly the ball was dropped somewhere and I can't get that precious time back. The guests said the overall service was just fine though, which I appreciate very much.