Premier Airport Shuttle by Capital Aeroporter

Location :

17801 International Blvd, 3rd Floor of the Parking Garage, SeaTac, WA 98158, USA
Added by Jopie, at 11 May 2023

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• Joe Raynal

  17 June 2023

  Up until now the company had been fine. Never late on their service. This last experience has forced me to take my business elsewhere however. I travel a lot for work. When I attempted to book a pick up for my returning home flight I was hung up on six times. Not an exaggeration, six, I counted them. The man on the phone under option 2 was extremely rude. I went ahead and pushed option 3 and got someone else. He seemed very nice and I booked though him out of the Lacy office 3 days in advance. Upon retiring I called them to tell them my flight had been delayed by 4 + hours. Their last shuttle service is at 1am he said and they will resume pick ups at 3-4am timeframe. Well at the time of the reservation I didn’t expect to be delayed but I kept what he said in mind cause it was a late flight. I was called central time around midnight letting me know they were tracking my flight number and they they knew I’d be late and miss the shuttle. Never did they mention they would cancel it however. Anyways I get to the check in station at 3:50 am and I called the after hour number. The man sounded like he just woke up and said “oh yes we are tracking you someone will be there at 4am”. I waited until 4:40 am and called. I asked him again. The response I got was “oh we canceled your pick up”. Very kindly I said that’s too bad and I probably wouldn’t be using their services any longer at which point he hung up the phone. It’s humorous actually, but he just hung up on me. That makes the 7th time I’ve been hung up on by them and at least the second employee who had been extremely rude and unprofessional. Usually I will give a situation like this a break and chalk it up to whatever. But with the who situation I’ll take my money else where. It’s now 4:57 am and I’m riding in a taxi who quite frankly probably drives faster. I’ll take my money elsewhere. Actually I just charge it on a government credit card so I don’t really care what it costs to be honest. I need reliable professional and timely transportation for work travel. On top of that If I can pick any transportation I want, out of principle I’ll spend the tax dollars on someone else and put it in a better companies pocket.

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• Ashley Raynal

  17 June 2023

  Ugh. They were my go to but now I strongly dislike you guys. We had trouble scheduling and I’ve run into a few repeat issues but this was the last. We can’t use them if they aren’t dependable.
  
  Flights got delayed. Arrived at 3:25am instead of 1am. The dispatcher on the phone said they were pretty much a 24hr operation and the only time they wouldn’t pick up or miss would be if the flight # change. He said he was tracking the changes of our flight. Then we called when we landed said the van would be there’re at 4… waited 30 min called again. They said they canceled our pick up. They didn’t even send a text letting us know they canceled.
  
  Pretty disappointed. When traveling with kids, I need a more dependable shuttle service.

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• Monica

  11 June 2023

  Kind drivers, prompt pick up, drop off depending on how much passenger they have. Also texted when they are near you and called ahead of time, highly recommend if you need ride to or from airport and not paying high price ubers!

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• Jacquie L

  22 May 2023

  Used this shuttle to get to Sea Tac yesterday, super clean and well kept, comfortable van. Jason our shuttle driver was even a few minutes early to pick us up and was funny and really nice. Thank you!

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• Amy M

  18 May 2023

  Avoid for your safety! This shuttle cut me off while crossing the double lines illegally to get out of the express toll lanes the. Shot across 3 more lanes of traffic to get off the exit you see to the right in the picture. As you can see, the shuttle was already passed the place where you can legally get into the exit and still had another lane to cross. The driver crossed the gore to get off the exit. It’s amazing that there was no accident and I believe the only thing that stopped an accident was the alert other drivers. It could have been bad!!

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