About
Location :
Added by Jopie, at 04 August 2015
Opening Hours
- Monday 8:30 AM – 6:00 PM
- Tuesday 8:30 AM – 6:00 PM
- Wednesday 8:30 AM – 6:00 PM
- Thursday 8:30 AM – 6:00 PM
- Friday 8:30 AM – 6:00 PM
- Saturday 8:30 AM – 5:00 PM
- Sunday Closed
Gallery
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11 Reviews
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12 December 2017
You won't find a better deal or friendlier family owned Big 3 dealership.
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31 October 2017
Tried to purchase a Ford Sport Trac, was told they could finance me but not for that car as it had too many miles on it (134000), Salesman offered me a few cars that would work, I told him I really wanted an SUV or truck. So he offers me an Avalanche, that was 5 years older than the initial vehicle and had 50,000 miles on it. Even though there was an Avalanche on the lot that fit the limits set out by the Finance company. Seems like they were just trying to clear their lot of junk. When I balked at the older vehicle they tried pushing me to a Buy Here Pay Here lot in Rantoul with higher interest.
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23 August 2017
When i called from the highway and explained my issue, the gentleman was very accommodating and was able to see my vehicle immediately. They made sure every step of the way that i was informed of the actual issue, cost, time and labor. It was great and I'm feeling so much safer! Thanks Shields in Rantoul
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03 August 2017
This is a small town dealership, they actually care about the customer and their reputation. Service is great they don't hide anything and are honest.
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24 June 2017
Nice cars, sales people nice, bit pricey, not great with finding best car for price.
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20 June 2017
Applied for pre-approval of course was emailed a $25k pre-approval certificate. Was emailed by darci shields and then a response via email from Terry (salesman) thanking me for Inquiring about a car. Was never contacted again until I contacted them. Was told by Terry I was approved for the vehicle but I had to trade in my present vehicle. Asked Terry several times who was approving the loan ( asked several times and Terry kept saying he could get that information for me but never did). Took my vehicle to the dealer to be appraised ( Mr shields) never did get the amount of the appraisal. So I had to.leave and never was contacted until I called Terry around 6 pm (big tent event) after noticing my credit report was hit by shields and 4 other creditors.. yes I was upset
All Terry could say it was my fault cause I had to trade my current vehicle in ,,,,lol. It was dealer who said I had to trade my current vehicle in.
So in the end my credit report was hit 5 times in 7 hours from shields auto.
The whole ordeal was very unprofessional and lies along the way by them.
Never will return or recommend to anyone.
Notice the dealership never responds to their reviews******response / report this review -
03 February 2017
I purchased my car in Champaign il I will not reveal the dealership. I brought the car brand new so I had warranty. My car started over heating and the check engine light came on. I go to the dealership I purchased the car from and was told there was Nothing they could do and that I would have to wait 2 weeks for an appointment. I was heated at this point so I called Shields they got me in the Next Day!! Ordered my part that the other dealership said was on back order..I was taken care of in 2 days!! Great customer service in the service department friendly staff and I was given a vehicle to drive. Thank you guys so Much! I have recommended shields to all my employees at work and family and friends
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10 September 2016
Shields Auto Center in Rantoul, IL exceeded my expectations - and they did so without any reason to believe that I would ever be a return customer.
On a recent cross-country trip, I lost the engine bay undertray on my 2016 Dodge Challenger. It seems that the shop that changed my oil right before the trip failed to properly re-install the front fasteners, so it broke loose and was dragging enough to be a real problem.
Long story short, they fixed me up in 20 minutes flat, no questions asked, no problem. Considering that I was clearly from out of town and stuck, they could have taken all day and price-gouged me - and I would have had to put up with it.
It's good to see that there are still some people out there who believe in customer service as a long-term investment in their brand.response / report this review -
19 July 2016
Rude staff, lackadaisical attitude toward customer service, and a very poor service center. Cannot recommend that you buy from Shields or have any maintenance or repair done at their facility.
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15 April 2016
Good people and they have always treated me right.
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11 August 2015
Great Service!!
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