Name: Serra Subaru, Cadillac, Audi, Volkswagen of Traverse City
Address: 1747 S Garfield Ave South Garfield Avenue, Traverse City, MI 49686, USA, US
Telephone: +1 231-947-9000

Serra Subaru, Cadillac, Audi, Volkswagen of Traverse City is a car dealer, located at 1747 S Garfield Ave South Garfield Avenue, Traverse City, MI 49686, USA. They can be contacted via phone at +1 231-947-9000, visit their website www.serratraversecity.com for more detailed information.

Location :

1747 S Garfield Ave South Garfield Avenue, Traverse City, MI 49686, USA

Contacts :

Added by Jopie, at 22 March 2017

Monday 7:30 AM – 8:00 PM
Tuesday 7:30 AM – 8:00 PM
Wednesday 7:30 AM – 8:00 PM
Thursday 7:30 AM – 8:00 PM
Friday 7:30 AM – 6:00 PM
Saturday 8:00 AM – 4:00 PM
Sunday Closed

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Joey Halek

20 November 2017

Fantastic and honest service. Mark Blodgett is very nice and helpful. This is THE place to take your Subaru for any and all maintenance/repairs
Shayla Lee

08 November 2017

Was told replacing my brake pads would take about 40 minutes. Ended up being 2 1/2 hours. My time is valuable. I would have appreciated an honest time frame and still would have given my service.
Joshua Hopkins

04 November 2017

Called and spoke to mike about a 2009 Subaru Forester for sale around 11am. Told him I wanted to buy it (cash), and to hold it for me. He said it was available, and he could hold it for me. He spoke with his sales manager, who gave me a "out the door total price", so you would only assume that the sale manager would have said its sold, and not gone through all the work of accepting my offer, plus giving me an out the door price 1:30pm comes around, and I call Mike to let him know I'm on my way to come purchase the vehicle only to find out his sales manager said it was sold 30 minutes ago. I was extremely upset, and surprised that the sales manager did such a sly move. Definitely gave the dealership a bad reputation. I spoke with the GM, didn't get to far yet as they are trying to accommodate with a different vehicle. I am hopeful that something can be done. The sales person was excellent, the sales manager on the other hand I will update this review as the dealership tries to correct this.
Derrick

14 October 2017

We contacted this dealership looking at purchasing a new Cadillac. It appeared that your dealership had one in stock that had most of the options that we wanted. The advertised price seemed good. You can imagine our surprise when the sales person came back with a number that was approximately $10,000 higher than your advertised price. Please keep in mind that this vehicle is one year older than the current model year. We understand if your dealership is not into having the best price… Not all dealerships are. But, if you are going to advertise a low price, giving someone the impression that you have competitive pricing… You probably should deliver on that. We gave two stars instead of one because at least the sales person was prompt in getting back to us.
Rachel Ramirez

23 September 2017

Tommy Hess and Joel Shook are the guys to see if looking for a new vehicle. They make the scary process of buying a new vehicle simple and easy!! Just leased my second vehicle from this location and am extremely satisfied with purchase and interaction with all staff encountered in the leasing process. Returning my old lease was simple and finding the exact car for the money was easy for Joel! I got more than I could ask for and would recommend either one of these men for your venture into Subaru territory!!!! Thanks Tommy and Joel!
Gregory Lamerson

22 September 2017

I was happy for the friendly service and on time so I could get to my other appointments. Steve the Service Advisor was very helpful .
Rebekah McClew

21 July 2017

Great place to buy a used or new vehicle. Very happy with our experience with them. No hassle and they handled us respectfully unlike a different dealership and I will definitely buy from them again in the future.
John Burmeister

17 July 2017

I worked with Thomas Hess and ended up purchasing a 2017 Outback at a great price. Thomas and the manager worked with me to reach a number we could all agree on. They were not pushy at all and were very patient with me. I did a fair amount of research before making the trip to Serra. They had the largest inventory and best prices on Subarus in Michigan. I would certainly recommend others to this dealership.
Kevin Davis

18 May 2017

We purchased a nearly new vehicle from the dealership, #4 I believe. At the same time we selected additional coverage beyond the manufacturers warranty. 35k miles later, 2 electronic components quit working. Steve Irwin took care of us no questions or hassles. The team identified the needed parts for the repairs and made it happen. We paid $50 deductible on the coverage and the plan paid the remaining $1200+. We have approximately 25k miles left of coverage and solid peace of mind knowing if something does go wrong we'll be treated right by the dealership.
Kevin O'Brien

17 May 2017

If anyone is looking to buy a Subaru, they need to check out Serra. Had nothing but a fantastic experience here. I walked in knowing exactly what I wanted, and they were able to deliver literally, and figuratively. They unfortunately didn't have the car I wanted in stock at this location, but they were able to bring one up from down state and it arrived in perfect condition. The staff did everything they could to make sure I got the car I wanted and it was very much appreciated. Thank you, Serra!
Lynne Homeyer

11 May 2017

Nightmare, but they turned it around. My husband and I were looking for a 2014-2016 Forester in Grand Rapids and found the exact one we wanted (color, mileage, trim level, price) at Serra. Put down a deposit on Friday, they said they'd deliver it to us for free. Sales guy called me on Monday saying "Oops, it was sold." Made us an offer on Forester no. 2. We said no, what about Forester no. 3. He gave us a higher price, but it was newer with fewer miles, so we said OK. (Note: We found Serra's prices, the ones they advertise on their website, quite a bit lower than dealerships in the GR area.) Then he sent us a buyers agreement for Forester no. 2. What the ? We said no, we want Forester no. 3, as you agreed. He said he'd call me back. 6 hours go buy, crickets. Get an email "Oops, it was sold." I was furious. BUT THEN the sales manager got involved, offered us Forester no. 4 (one year newer, lower miles than Forester no. 1), at an amazing price as an apology for the screw-ups. He got the deal done in record time and delivered it to me in Grand Rapids the next day. It's a great car, nicer than what we had budgeted for, and I am so grateful to them for acknowledging the sales guy's mess and doing whatever it took to make me happy. #shepersisted
William Bowen

09 April 2017

Service is okay. Staff are nice, but don't entirely listen to what you ask, and seem to be merely "putting in their hours". I don't think I would be able to prove much, as I'm not an auto expert, but I coincidentally seem to find a new issue with my car almost immediately after I get my last issue fixed. I'm actively looking to get my car serviced elsewhere.
Ryan Corbitt

29 March 2017

Couldn't be a happier customer!! Was very pleased with the help of Sean and Mike with their efforts in getting me to a comfortable payment on the car of my dreams. Through their knowledge and honesty they were able to get me in the car that was right for me and my expectations. I would recommend Serra Subaru of TC to anyone who wants great service and professional assistance with out a doubt. Thank you Sean and Mike for all that you did for me. You have my business for a long time to come!!!!!