Awesome service. Even delivered My Moms car back to Her home so I didn't have to go pick up or them give me A ride back. Thank U
Let me start by saying that I had been looking for a used 2016 or newer M3 for the last 5 months. I live in Seattle, WA and have been searching across the entire country for the right car. I had a very specific color and package combination that I wanted on my M3 and I found two cars that fit the bill in the entire USA . One of them was at a dealership about 15 minutes from my house, the other one all the way across the country in this small town of Randolph Township, OH at Sarchione Ford. The dealership near my house was very rude to work with (think all of the bad stereotypes you hear about car salesman) and undervalued my trade by thousands of dollars. Tired of looking for cars, and seeing that my dream car was 2,800 miles away, I took a chance and emailed Sarchione about theirs. Angelo reached back out to me a day later and said the car was still available. I told him my story and told him I needed to trade my car. He never made me feel that the shipping and logistics would be an issue. Angelo gave me his personal cell phone number; I asked a LOT of questions by text and phone over the next few days; as you can imagine buying a car is risky sight unseen. I asked Angelo what the trade value of my car was, and while the initial number was fair (especially considering my car was sight unseen for them as well), the shipping cost of getting my car to Randolph was pretty expensive. Angelo and the Sarchione team graciously agreed to chip a few hundred dollars to help cover the cost of shipping. Oh and the price of the M3? It was so good, that I didn't even bother to negotiate. It was THOUSANDS cheaper than anything I'd seen- including the one near my house. One thing that stood out was trust. I was a voice on the phone. But they treated me like I was standing in front of them the entire time. I gave them a small deposit on a credit card, and they held the car for almost 3 weeks for me to get the shipping logistics of my trade worked out. I have prime credit, and they even managed to get me a significantly better interest rate on my loan than any other bank I had reached out to directly. On delivery day, they picked me up from the airport (which is an hour drive by the way) and had all the paperwork ready to go. The car was completely detailed and full of fuel. I was in and out within an hour (kudos to Dustin in finance!!). What a fantastic team- this is by far the best experience I've ever had buying anything. Keep up the great work guys. No matter where I live in the country, I will continue to work with you on future purchases. Even if it is a 2,800 mile drive back home. Thank you from the bottom of my heart and making my dream come true. I love my M3!!!
Sarchione Ford's service is the Best.
We bought our daughters Focus at a different dealer. Upon hearing so many folks saying Sarchione had an Excellent service department, we went there to have her transmission serviced.
We weren't disappointed.
Great service and Taylor Baker kept me in the loop as to what's going on.
Go to Sarchione if you want old fashioned, honest service.
Salesman was Royce when I bought my 2018 F150. Great experience, great salesman. Went out of his way to get me the truck I wanted. In fact he was so good I brought my step-son in the next day and he bought an F150 also.
The staff was very nice, inviting, and helpful. The dealership was very nice, clean, and very impressive. They took care of me and the deal on the car of my choice. I did take my car home and have a check engine light 4 hours later but they stood true to their warranty and got the car taken care of. They are very friendly and get the job done to make sure their customers happy. They also have a play area for children so you can relax with your kids while service is being done or waiting on paperwork.
Super busy place but that is an indication of how great they are. I had a pleasant experience and certainly will return. I never felt pressured or that any dishonesty was involved and had a very transparent interaction. Very nice facility as well. I recommend Sarchione.
Sidenote: I was juggled with other buyers by my salesman and wanted to leave at one point. I get the business, just worth mentioning.
Absolutely fantastic!! Great service, courteous salespeople, not pushy. Professional people all around. I love the new facility and showroom. Superb service bay. It's a true 5 star dealership. No doubt. For Ford, or down the street at their Chevy dealership, they are the best.
Service was straight forward, for the quick lane. Spent $58 for a car wash, full synthetic with filter, tire rotation, and a vehicle inspection. Most places want $50 for just synthetic alone. Pricing is more than fair and each person I dealt with was more than kind and had good conversation with. First time ever paying for someone to do my oil but I think I'll be doing this from now on!
After dealing with other dealerships we decided to come here on family recommendations. We worked with Royce during the entire process and we couldn't have asked for a better guy to work with. He was incredibly knowledgeable about the explorer we bought and never pressured us. When it came to negotiating it was a very simple and straightforward process. There is no "finance manager" here that the salesman runs off to after every counter. They also don't bring over a closer to pressure you. It was more of a friendly conversation.
We picked our vehicle up today. The initial one they had for us was the wrong color interior. They immediately started working to find us one that had the correct color. They found one that was a couple hours away and they had it driven in the same day. Now here is where Royce and the entire Sarchione team went above and beyond. They close at 6pm and instead of telling us to come back tomorrow Royce said they would stay to clean the vehicle. We showed back up to a spotless vehicle and Royce was still there to show us how everything works. If you go here to buy your vehicle, which we will recommend, ask for Royce we can't recommend him enough. This was the best car buying experience we've ever had!
Lisa & the whole crew were very courteous & efficient. My Vehicle was washed, ready when promised & the bill was a little less then they quoted which was very reasonable originally. Their new state of the art facility, large service department with drive in write up areas and their huge new & used inventory were very impressive. All of my friends and family buy and have their service done at Sarchione Ford in Randolph. I'll definitely be back!!!
Great service. Great staff. Quick-lane service is a nice bonus in the new building - no appointment maintenance is so convenient! Staff makes me feel like family. I won't go anywhere else!
Made a purchase from Geno, and it was a 100% great experience. I work out of town so we've been texting/calling back and forth about the vehicle for a few days. He answered every question I had and never once did I feel I was getting the salesman's pitch. He was upfront and honest about everything and therefore I am very pleased with my purchase. I would absolutely do business with Geno and this dealership again in the future. Thank you again!!!!
I was very happy with the relaxed atmosphere while I was looking at and test driving a used truck. They worked with me to get the financing at the payment I needed to be at. I was very pleased at the end of the sale. What the purchase of a vehicle should be like..I had to have some work done on the transmission. It was covered under the warranty that was on the truck as part of the purchase. The service dept. did a very good job of getting the work done
Made a purchase today at Sarchione Ford in Randolph. I worked directly with Geno Sandfrey and indirectly with Eric Clarke. This was by far the easiest purchase I have made on a vehicle. I went in prepared to have the usual haggling back & forth order to get a good deal. Didn't happen that way at all ! Frankly, I was amazed ! These guys were surprisingly reasonable to deal with. Straight talk, and not a lot of the usual sales BS you typically have to endure. ( Note that I had done significant research and comparative analysis on trucks / prices. Consequently, I am confident that although the process was quick, we agreed upon a competitive, fair price.)
I will further share that I have been a loyal Ford truck guy for nearly more than 35 yrs. However, after some of the crap I have dealt with both purchasing and for service at two other dealerships closer to me - I was disgusted and seriously considering dropping Ford altogether. I met these guys for the first time a few weeks ago. I actually went there to look at a used Tundra - Not a Ford. I elected to pass on the Tundra. However, we had some really good discussion that day. I left with a good feeling about these guys and Eric convinced me to at least give them a shot at making a deal when I was ready - So I did. They delivered as promised. I definitely recommend this dealership if /when you are on the market for a Ford truck ! (Ford Motor Company needs to find more guys like these to run their dealerships ! ) If & when I should need service, I have every expectation that this will be handled with the same professionalism.